Tier II

Job Description:

On behalf of our client we are looking for a talented and experienced Tier 2 to join our clients growing team. The candidates primary responsibility will be to proactively monitor vulnerabilities and compliance using (SCCM BigFix) and performing Patch Remediation as needed.

Job Responsibilities:

• Provide customer technical assistance on hardware and software for the USGS user community.
  

• Proactively monitor vulnerabilities and compliance using (SCCM BigFix) and Perform remediation procedures in response to security vulnerability reports.
  

• Ensure the latest approved BIOS and patches are applied to PCs and Laptops.
  

• Ensure that the latest virus scanning software versions and updates are installed and running on all USGS PCs and laptops
  

• Create and maintain baseline computer images in accordance with policy and SOPs.
  

• Deployment of software via Active Directory Group Policy Object (GPO) scripting System Center Configuration Manager (SCCM) IBM Endpoint Manager (IEM) or other tools.
  

• Install and manage desktop and laptop operating systems including and up to Windows 10 Professional and Apple OS Catalina.
  

• Mobile support iOS devices (iPhone iPad) and Android devices.
  

• Install upgrade and maintain application software for all USGS equipment following SOPs.
  

• Print and file server configuration changes.
  

• Maintain file share structure and permissions for enduser data.
  

Requirements

Job Requirements:

• Five To six years of equivalent work experience.
  

• At least six years of related IT experience.
  

• A Certification preferred.
  

• 3 years of handson experience with SCCM.
  

• 3 years of handson experience managing devices with IBM Bigfix.
  

• 3 years of handson experience with Patch Remediation
  

• 3 years Performing vulnerability scanning and analysis including detailed reporting analysis.
  

• Excellent understanding of computer hardware operating system functions and components.
  

• Thorough working knowledge of Microsoft Office Suite(s) including Office365 and Office365 for Mac.
  

• Mac and Windows troubleshooting and configuration skills.
  

• Ability to interact at all levels of management internally and with customers and suppliers.
  

• Excellent reporting customer service interpersonal skills telephone etiquette time and staff management and problemsolving skills.