Help Desk Executive

PSIPL

Posted on : 10-04-2025

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1 Vacancy

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Job Location

Mumbai Suburban - India

Yearly Salary

₹ 200000 - 400000

Vacancy

1 Vacancy

Posted on : 10-04-2025

Job Description

Helpdesk Executive

Attend internal & external calls / emails of the clients. i.e. (Requests/Complaints/Queries) and collaborate with the relevant stakeholders for providing them with timely resolution.
Prepare daily call log summary to analyze data.
Prepare monthly MIS report & daily report i.e. a record of daily call logs pending complaints technical issues with the status and closure details or any other report as required.
Work on the helpdesk software to keep acknowledging the tickets raised and ensuring timely closure of those tickets.
Maintain & file all the necessary required documents and records.
Taking minutes of weekly and monthly meetings

Required Experience:

Junior IC

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

PSIPL

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