Field Support Engineer
Field Support Engineer
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Job Description
Optikos Corporation is seeking a motivated Field Support Engineer to install and maintain our optical metrology product lines at customer locations worldwide and provide onsite and remote customer training and support. Our products are designed to solve complex optical metrology problems for customers across many different industries and we specialize in custom metrology systems. This means that supporting our product customers requires attention to detail curiosity and creative problem solving and every day will be different in this role. If you are looking for an opportunity to pursue your passion for learning with international travel this may be the role for you!
Job Functions:
At Optikos a large part of our success is our reputation for supporting our customers where they need it over the phone in their labs at their side. As a Field Support Engineer at Optikos you will travel to global customer locations to:
- Install and calibrate Optikos metrology products
- Implement software/hardware upgrades on previously installed Optikos metrology products
- Provide onsite training for new software or hardware installations
- Perform onsite demonstrations of our product capabilities for potential customers
- Troubleshoot optical mechanical electrical and software issues when needed
- Represent Optikos in a professional manner
When not traveling the Field Support Engineer will be a contributing member of our inhouse Product Support department where your responsibilities will include:
- Tracking and organizing field support equipment
- Generating documentation and trip reports for completed service visits and installations
- Managing assigned service cases and providing remote assistance to customers
- Managing assigned product upgrade projects for schedule and cost
- Providing feedback and support to the product development team for product improvements
- Assisting in the development of quotes for service and maintenance agreements and upgrades to existing systems
- Contributing content to product documentation like training guides and videos manuals FAQs etc.
- Engaging with product engineering team for training and hands on opportunities to become a power user of Optikos products
- Associates degree or higher in engineering or sciences (electrical/optical engineering or physics preferred)
- Must have and maintain a US drivers license and a good driving record
- 3 years experience of hands on experience in a technical field. Experience with optical metrology equipment (autocollimators interferometers spectrometers etc. preferred.
- Previous successful experience in a customer facing role (does not need to be technical)
- Ability to work independently and demonstrate initiative and good judgment in new situations
- Effective communication skills both written and verbal with ability to quickly grasp and utilize technical concepts.
- Ability to manage priorities and optimally work in a fast paced challenging environment with deadlines
- Candidate must be willing/able to travel internationally up to 30
About Optikos Corporation:
For the last 40 years plus Optikos has provided innovative applications of optical technology both products and services to commercial government and consumer products organizations worldwide. The Optikos engineering team is the largest independent optical engineering group in the world managing all aspects of instrument design including optics mechanics electronics and software systems in addition to our inhouse IQ Lab Services to benchmark and assess the performance of customer lens or camera systems. We develop innovative products in the life sciences aerospace and defense industrial and consumer markets and our experience with a wide variety of applications has enabled our staff to generate creative solutions to some of the most challenging optical problems. Our team continues to improve existing metrology product lines and develop new products that Optikos manufactures and installs around the globe. Our headquarters is centrally located right outside the Boston medical and tech hub in Wakefield Massachusetts.
If you are an enthusiastic teamoriented individual looking for a challenge and the opportunity to continue to develop professionally send us your resume to .
This inoffice position is located in Wakefield Massachusetts facility. We offer competitive compensation packages along with a challenging and stimulating environment.
Optikos is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender orientation gender identity national origin disability or protected Veteran status.
Employment Type
Full Time
