Manager Professional Services
Manager Professional Services
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
CSQ226R102
While candidates in the listed location(s) are encouraged for this role candidates in Melbourne will be considered.
At Databricks we work on some of the most complex distributed processing and machine learning problems in the world and our customers challenge us daily with interesting new big data and AI use cases. As Manager Professional Services at Databricks you will provide strategic leadership for delivering professional services engagements to highvalue Databricks customers helping shape the future big data and machine learning landscape for leading Fortune 500 organisations. You will report directly to the Sr. Manager Professional Services the Manager Professional Services role you will be in a peopleleadership capacity responsible for core aspects of building and managing the Resident Solutions Architect team. Through your oversight and mentorship this team will guide our largest customers implementing pipelines spanning data engineering through model building and deployment plus other technical tasks to help customers get value out of their data with Databricks. Your responsibilities will include hiring and developing the team and providing oversight of customer projects to ensure they are managed and delivered to target and exacting standards.
The impact you will have:
- You will achieve regional team targets for billable utilisation and hiring
- You will partner with account executives engagement managers and field engineering leaders while guiding Resident Solutions Architects to achieve success with professional services projects with customers
- Help resolve customer issues and escalations on key accounts and ensure delivery excellence for our professional services engagements
- Analyze operational processes perform training needs assessments and identity opportunities for services delivery improvements and contribution to customers.
- Manage a team of Resident Solution Architects and act in a supportive manager capacity including handling escalations mentoring team members building a career path for the assigned team members.
What we look for:
- 4 years of management experience managing consultant/delivery teams or solution architects.
- 5 years individual contributor experience as a handson technical solutions architect that will allow you to act in a supportive manager capacity with technical architects that report to you.
- Experience driving software platform adoption in Fortune 500 organisations in markets such as: Finance Media Retail Telco Energy and Healthcare.
- Implement a project schedule with experience with customer engagement.
- Experience with Databricks products Apache Spark ecosystem and/or direct competitors is a plus
Required Experience:
Manager
Employment Type
Full Time
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