Call Center Specialist
Call Center Specialist
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1 Vacancy
Job Description
Job Title:Call Center Specialist
Primary Location:Grand Rapids
Employee Status: fulltime hourly
Estimated Hours/Week:38
Remote:No
of Travel for the Position:0
What Youll Get: (note varied offerings based on role and hours)
Weekly Pay
Comprehensive Health & Wellness package including Medical (with prescription coverage) Dental and vision
Matching Health Savings Account Contributions Dependent Care flexible spending account (FSA)
Retirement options like 401 (k) with company match and pension.
Paid time off: Vacation Personal days paid holidays paid volunteer time sick days & flex time.
Tuition reimbursement
To see a full list of our benefit offerings check out this helpful guide!
About this position:
LMCU is currently looking for Call Center Specialists to join our team. Youll be supported by our Call Center Managers Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture.
What Youll Do:
Assists members and potential members with their telephone requests; answers
questions about products and services and resolves problems that are within their
authority to resolve. Refers problems that are beyond their authority to their
supervisor along with their recommendations.Identifies opportunities to cross sell products and services based on member needs.
Articulate the features and benefits of products to callers.Collaborate with other departments to resolve member issues when necessary.
Prevents fraud by correctly identifying members using call identification procedures.
Report any suspicious activities or potential security breaches to the appropriate
personnel.IIdentify and report any data discrepancies regarding member account information to
management.Actively participate in employeeled coaching sessions with supervisors while taking
ownership of personal coaching goals.Performs other related duties as assigned.
Your New Environment:
Our Call Center is the best of both worlds fun and functional. Our Specialists have their own space and have the option to sit or stand throughout the day. We empower Specialists to be in charge of their development with monthly employee led coaching. We love to recognize hard work success and growth with employee of the week employee of the month and fun Fridays. A paid 4 to 6 week training is provided upon hire to ensure that all Specialists are equipped with the knowledge and tools needed to meet their full potential.
Youll Like This Position If You Are
Someone who has passion for customer service problem solving and being able to take ownership of solutions. Our Call Center Specialists are able to make a positive impact on our members processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.
Who We Are:
Were proud of our past thrilled with our present and couldnt be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union LMCU is a not for profit institution owned by its members instead of corporate stock holders. We are accountable directly to our members and they directly share in our success benefitting by lower and fewer fees better savings and checking interest rates lower cost mortgages and a host of other advantages that simply dont exist at traditional banks.
Its about always doing whats best and right for our members it guides everything we do.
From friendly knowledgeable and professional employees who greet you by name to offering stellar value at every turn LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members lifetime financial needs.
Youll be encouraged to innovate and excel and were committed to your empowerment as an employee providing ongoing training development support and opportunities for you to achieve your career goals.
Have additional questions about the role
You may email us at: .
If you lack access to the internet or internet connectivity or have a disability that hinders your ability to apply online please choose one of the following options to obtain assistance:
Call us at:
Mail your resume to: 5664 Prairie Creek Drive Caledonia MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team who will provide appropriate assistance to facilitate the completion of LMCUs online application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
