Front Desk Representative
Front Desk Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Free uniforms
- Opportunity for advancement
- Training & development
Reports to: General Manager
FLSA Status: NonExempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first
point of contact for potential and current Goldfish customers and as such is responsible for presenting a
positive image for the company.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Answers telephones responds to inquiries takes messages and screens and directs phone calls in a
professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises birthday party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists clients with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk. Checks in students on the attendance
tracking system.
7. Maintains cleanliness of the front desk area snack shack area changing areas restrooms and
observation area.
8. Monitors snack shack area and provides guidance to snack shack staff.
9. Checks voicemail and email correspondence and responds in a timely manner.
10. Updates informational displays with accurate and timely promotions and literature.
11. Provides occasional administrative support for management personnel to include the General Manager
and the Asst. General Manager.
12. Makes collection calls to resolve open account problems.
13. Prepares twice daily student lesson schedules for use by instructors and management staff.
14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer
service and/or administrative office experience required. Intermediate level computer skills required using
Word Excel and other software systems.
Certificates and Licenses: CPR First Aid and AED certification required.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.
When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job its an endless pool of possibilities opportunities and lifechanging moments!
Making Waves with Passion Purpose & Core Values!
At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things make the right decisions and treat people with Integrity Compassion Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about lifes accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
