Application Service Owner

As an Application Service Owner you will oversee the endtoend lifecycle performance and continuous improvement of businesscritical applications ensuring alignment with organizational goals. Your responsibilities will include leading application implementation projects managing stakeholder expectations and driving successful from planning to deployment while ensuring scalability security and operational excellence.

We Offer

This is an exciting career opportunity in an international challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together Go All The Way for our customers society and for each other.

Technology Service Management Team has responsibility for all the activities processes policies and procedures performed by an organisation to design implement improve and support IT services.

Key responsibilities:

• Lead and drive projects related to application reviews customer integration & new Application onboarding

• Procurement / Vendor Management / Cyber Security of Applications

• Application service owner for multiple applications for Customs Integration platform accountable for maintaining L1/L2/L3 Technical support

• Update or create CI and Service Asset & Configuration Management (SACM) data with Service Catalogue Team where required

• Document or update existing Run Book documentation Knowledge Management repositories Disaster Recovery Plans

• With SOE teams build or extend Performance and Availability Monitoring solution(s) (Riverbed/ Datadog etc)

• With ITFMO extend IT Financial Management (ITFM) model and data to enable budgeting and cost transparency model

• Ensure and validate that deployed services align with services strategy services architecture and services operating model

• Design build and deploy the services required for the transition of new Configuration Items (CI) platform Applications and technologies into Standard Operating Environment (SOE) including definition and build of operational flows

We are looking for:

• 5 years as Application Service owner

• Cargowise Certified is preferred

• Experience with MICCUST Global Customs & Trade Compliance Management Software (GTM)

• Flexibility to support different time zones depending on applications supported or when incidents raised

• Services design introduction and operation for ITSM & ITFM ServiceDesk Major Incident Management &Command & Control

• Services design introduction and operation for Command & Control Insight & Performance

• Services design introduction and operation for enterprise Network &Voice End User Devices and ITSupport

• Services design introduction and operation for Collaboration &Productivity tools and services

• Services design introduction and operation for PaaS IaaS API Database and Identity tools and services

• Services design introduction and operation for multiple Platforms Products or Businesses

• Good understanding of the approach and process required to successfully introduce new and changed services into an enterprise operations function

• Strong understanding of the technology and tools required to support service operations in a large enterprise

• Detailed understanding of what is required to run operational services effectively

#LISS1

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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