Express Service Consultant
Express Service Consultant
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$ 32000 - 52000
1 Vacancy
Job Description
Job Summary:
RK Auto a fullservice automotive dealership in Virginia Beach Virginia is seeking a highly motivated and customerfocused individual for the role of Express Service Consultant. This is a fulltime individual contributor position in our busy customer service department. The successful candidate will be responsible for providing exceptional service to our customers and ensuring the smooth and efficient operation of our Express Service department.
Compensation & Benefits:
This is a salary position with a competitive compensation package ranging from $32000 to $52000 per year paid on a weekly basis. In addition to a competitive salary RK Auto also offers a comprehensive benefits package including medical dental and vision insurance paid time off and 401(k) retirement plan options.
Responsibilities:
Greet and assist customers in a friendly and professional manner ensuring a positive experience with our dealership
Review and schedule service appointments for our Express Service department utilizing our scheduling software
Communicate with customers about the status of their vehicle and provide accurate service time estimates
Check in and check out customers vehicles and accurately record service information
Maintain organized and accurate records of all service transactions and customer interactions
Educate customers on recommended maintenance and repair services based on manufacturer guidelines
Handle customer inquiries and complaints providing timely and satisfactory resolutions
Collaborate with service technicians and other departments to ensure timely completion of service orders
Assist with the training and development of new team members in the Express Service department
Adhere to company policies and procedures as well as local state and federal regulations
Requirements:
High school diploma or equivalent; postsecondary education in automotive technology or a related field is preferred
Previous experience in a customer service or automotive service role is a plus
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Proficiency in computer applications and ability to learn new software quickly
Knowledge of automotive maintenance and repair services is preferred
Must have a valid drivers license and a clean driving record
EEOC statement:
RK Auto is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics gender identity or expression or veteran status. We comply with all applicable federal state and local laws governing nondiscrimination in employment.
Required Experience:
Contract
Employment Type
Full-Time
