Continuous Improvement Specialist
Continuous Improvement Specialist
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Job Description
Summary
Come make a difference and join team Metro!
Come make a difference and join Team Metro! King County Metro Transits Employee Services division is seeking a servant leader to guide a team of Project/Program Managers. This leadership role will oversee critical initiatives that improve processes impacting our entire departmentfrom onboarding and probationary processes to broader human resources improvements. Your expertise in change management HR operations and equity and inclusion will be essential to driving meaningful datainformed enhancements that foster belonging for all staff.
If youre passionate about supporting others building strong relationships and fostering an environment of continuous improvement this position offers a tremendous opportunity to shape the employee experience for hundreds of team members across King County Metro.
Position Info:This recruitment will be used to fill One 1 Term Limited Temporary/Special Duty Assignment (Continuous Improvement Specialist Classification). The TLT/SDA is anticipated to last through 12/31/2025 and may be extended as needed.
Job Duties
- Servant Leadership & Team Oversight
- Lead mentor and support a team of Project/Program Managers.
- Foster a culture of respect belonging and continuous improvement.
- Cultivate strong collaborative relationships across the division.
- HR Process Enhancement & Labor Relations
- Improve and standardize onboarding probation and other HR workflows.
- Interpret labor contracts to inform process design ensuring all changes respect negotiated agreements.
- Address process inefficiencies while upholding equitable practices.
- Change Management & DataDriven Improvement
- Apply Lean Six Sigma or similar frameworks to optimize workflows and promote innovation.
- Develop comprehensive change management plans to guide successful transitions.
- Use metrics and analytics to refine processes and inform decisionmaking.
- Equity Inclusion & Belonging
- Embed equity and social justice principles into all improvement efforts and policy recommendations.
- Engage diverse perspectives to identify barriers enhance access and promote inclusive outcomes.
- Champion a workplace culture that honors and values every individuals contribution.
- Organizational & Stakeholder Engagement
- Manage multiple projects and shifting priorities with clear documentation and timelines.
- Communicate effectively with staff leadership and crossfunctional teams through training and presentations.
- Maintain transparency and accountability through regular status updates and feedback loops.
- Servant Leadership & Team Oversight
Experience Qualifications Knowledge Skills
Minimum Qualifications:
Three years of progressive experience in a position dedicated to leading continuous improvement and facilitating lean change management or equivalent activities for a complex and large organization AND Experience in broad functional knowledge in HR service delivery OR any combination of work experience training and education that provides the skills to perform the work.
Additional qualifications include:
Servant Leadership
- Proven track record of leading teams by focusing on the growth development and wellbeing of team members.
- Ability to build trust empower direct reports and foster a positive team culture.
Human Resources & Labor Relations
- Understanding of HR fundamentals especially around recruitment onboarding and probationary periods.
- Experience working within a labor union environment; familiarity with contracts and collective bargaining agreements.
Change Management / Process Improvement
- Experience implementing systematic process improvements (e.g. Lean Six Sigma) and guiding teams through organizational change.
- Strong facilitation skills to navigate resistance and build stakeholder buyin.
Equity & Inclusion Mindset
- Demonstrated commitment to fostering an inclusive and equitable workplace; ability to proactively address systemic inequities.
- Openness to diverse perspectives cultures and backgrounds and skill in incorporating those perspectives into policy and process changes.
Organizational & Project Management Skills
- Proven ability to manage multiple priorities adapt to evolving demands and deliver quality outcomes under tight deadlines.
- Proficiency in project tracking/documentation tools and skill in conveying progress to stakeholders clearly.
Communication & Interpersonal Skills
- Excellent written and verbal communication with the ability to present complex ideas in userfriendly language.
- Skilled in building relationships across teams levels and backgrounds; demonstrates respect for managerial hierarchy.
Data Literacy & Analytical Thinking
Ability to gather interpret and apply data to influence decisionmaking including metrics related to employee engagement productivity and HR processes.
Highly competitive candidates will have (desired not required):
- Advanced knowledge of human resources systems processes policies and procedures (particularly related to hiring and onboarding).
- Documented professional experience in a nonprofit/public organization or union environment.
- Project Management Professional Certificate Lean Six Sigma Green/Black Belt or change management certifications.
Supplemental Information
Working Conditions
- Remote and Onsite Work Details: The role combines remote work from home with onsite reporting typically once per week. Reporting frequency may vary based on business needs.
- Work Location: Onsite locations include various King County worksites with primary space at King Street Center 201 S. Jackson St. Seattle WA 98104.
- Work Schedule: This position is exempt from the Fair Labor Standards Act and not overtime eligible. It is scheduled for 40 hours per week typically Monday through Friday 8:00 AM to 5:00 PM. Variations may occur based on operational demands.
- The work is currently performed through a blend of teleworking onsite work and inperson meetings. Employees must reside in Washington State and within a reasonable distance of their King County worksite to meet onsite obligations.
Application and Selection Process
Who may apply: We welcome applications from all qualified applicants. We value diversity different perspectives and life experiences and encourage people of all backgrounds to apply.
To Apply
Please submit the following:- Online King County Application: Make sure it includes accurate contact information and relevant work history covering at least the past 10 years (or more if needed).
- Completed Supplemental Questions
- Cover Letter: Tell us why youre interested in this position and how your experience skills or education have prepared you for success.
Applications missing the required materials may not be considered. We will screen submissions for competitiveness completeness and written communication skills. The most competitive candidates may be invited for one or more interviews (and possibly other selection process elements). Final offers are contingent upon successful references and/or record reviews.
If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application/assessment process or have questions please contact: Sabrina Brazzle at
Interviews
- Interviews may be conducted in person. If selected please be prepared to attend inperson interviews.
- Firstround interviews are tentatively planned for the week of April 21st.
Other Position Information
- Union Membership: This position is not represented by a union.
- Class Code:Continuous Improvement Specialist
Thank You for Your Interest!
We appreciate your time and look forward to reviewing your application. If youre ready to help us make a lasting impact on King County Metros Employee Services apply today!
Forbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
Required Experience:
Unclear Seniority
Employment Type
Temp
