Job Title: Business Analyst 4 (ONSITE) Location: North Chesterfield VA Duration:12 Months
Job Description: The incumbent will analyze complex client processes and computer systems and will use this information to evaluate automated and manual processes staff workloads skills training needs and other factors to improve efficiency accuracy and customer services. In addition will:
Research state laws policies and processes in partnership with client legal staff management and staff to ensure that staff and persons eligible to receive client services are accurately informed.
Lead the implementation of policies processes and computer systems.
Apply organizational change management practices with an emphasis on effective communications building stakeholder trust and measuring performance with a focus on improving operational performance and customer services.
Plan coordinate and conduct communications with customers and other stakeholders as part of a larger effort to improve customer services and to roll out new client services.
Plan and coordinate the creation of public websites and other media in partnership with client public relations staff to inform the public about client services.
Perform other duties as assigned.
Skills:
Skill
Required / Desired
Amount
of Experience
Advanced computer skills are required that aligns with the Job Description
8
Years
Strong Analytical Skills
8
Years
Ability to create and manage project schedules
8
Years
Ability to research state laws and policies
8
Years
Experience with organizational change management
8
Years
Customer relations skills
8
Years
Good verbal and written communication skills
8
Years
Ability to manage several projects simultaneously
8
Years
Proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook)
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