Apprentice
Apprentice
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Job Description
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Job Title : Apprentice (IT Solutions Delivery Trainee)
Location : Bangalore India.
At Itron were innovating the way utilities and cities manage energy and water around the world. We help our customers make the most of what they have. Our technology connects people devices and insights to better manage energy and water resources all around the world. Itron is the leader in Gartner Magic Quadrant for Meter Data Management for more than Six Years.
Are you looking for a new interesting and challenging opportunity in a dynamic and changing IT support environment Itron is looking for IT Solutions Delivery Trainee to be part of our growing IT center in Bangalore India. You will part of our global IT organization and will be joining a global leading technology remote support team responsible for resolving complex issues every day for internal customers. The support provided by this team will have a global reach and support all Itron thousands of employees.
Qualification / Skills Requirements:
As an Intern will perform multiple activities to include but not limited to the following:
Knowledge of SQL PL/SQL
knowledge or understanding of any ERP application desired to have knowledge of Oracle EBS
Assists the Help Desk Team to deliver technology support.
Assist with the ISO Audit
Assist with managing the Knowledge Base.
Assist with Learning and Development Module
Assist with Transition
Should be ready to WFO. Work from Office)
Basic understanding of ITIL Oracle Applications Cloud Infrastructure
Language Proficiency: Strong English Language Proficiency.
Responsibilities:
Identify and diagnose issues and problems.
Provide essential online security advice and support.
Acting as a point of contact to support service users and customers reporting issues requesting information access or other services.
Delivering customer service through multiple channels including human digital selfservice and automated.
Receives and handles requests for service following agreed procedures.
Promptly allocates calls as appropriate.
Will be ready to work with Multiple stakeholders including vendors
Will be part of internal audit team and ready to document every aspect.
Will be part of L&D team. Discussing with internal team and facilitates all training programs
Creating and Managing Knowledge articles as part of routine activities
Ready to be part of transition team and managing transition of project to support.
Education: 2024 pass out Freshers Any degree from recognized university.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply anyway. In the end you may be just who we are looking for!
The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Affirmative Action Employer. If you require an accommodation to apply please contact a recruiting representative ator email
Itron enables utilities and cities to safely securely and reliably deliver critical infrastructure solutions. We provide smart networks software services meters and sensors to better manage electricity gas water and city services. We are dedicated to creating a more resourceful world.
Employment Type
Full-Time
