Customer Relations Representative
Customer Relations Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At WorldTrips a proud member of the Tokio Marine HCC group of companies we believe in more than just businesswe believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission To Be a Good Company reflects our commitment to people and community recognizing the importance of giving back and driving positive change.
We are proud to be named as a Top Workplace Winner for the past two years by IndyStar!Our newly renovated office located in Carmel IN is only steps away from the Carmel City Center for shopping dining and entertainment.
We offer a competitive salary and benefits package including:
- $20/Hour Starting Pay
- Hybrid work schedule 3 days in office)
- Free snacks and beverages daily
- Companypaid lunches on Wednesdays
- No Weekends
- Full benefits (Medical Dental Vision 401k)
- Casual dress environment
- Companypaid holidays plus 20 PTO days
The Adventure Ahead:
As the Customer Relations Representative you will act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits reviewing claims and resolving service and product concerns or questions while providing extraordinary service to medical insurance customers in various countries.
- Resolves incoming call and email inquiries for provider referrals claim filing claims status information verification of benefits/eligibility and prenotification.
- Fulfill requests for claim forms and applications for clients.
- Resolve product or service problems by identifying area of concern and expediting correction or adjustment and following up to ensure resolution when needed.
Skills and Experience Needed:
- High School degree/GED
- Two years of Customer Service Experience
- Strong verbal and written communication skills
- Dependable
WorldTrips is an equal opportunity employer. Join a team where your success is our priority.
#LICM2
#Hybrid
#INDWT
Required Experience:
Unclear Seniority
Employment Type
Full-Time
