Partner Assurance Manager
Partner Assurance Manager
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Job Description
The Partner Assurance Manager (PAM) at Workiva is responsible for driving high levels of partner satisfaction and longterm partner retention among an assigned group of partner accounts. This is accomplished through multiple dimensions including enhancing the overall partner experience and actively engaging with partners on a proactive basis by working crossfunctionally with other Workiva teams to improve the partner experience with regards to global deployment customer satisfaction expansion of partner solutions and the effectiveness of their certified partner resources. The PAM acts as a trusted advisor to ensure partners achieve their goals and expand their capabilities and resources with Workiva solutions and is keenly aware of their needs and challenges.
What Youll Do
Help build a joint strategic plan and partner scorecard for new and existing partners based upon a shared vision to drive growth of the ecosystem for certified resources and maximize adoption and value derived from Workiva solutions
Build a strong relationship with partner organizations to ensure Workiva teams have a deep understanding of the partner capabilities partner deployment strategies and shared goals with Workiva
Monitor the deployment health and customer satisfaction with partner engagements to assess progress identify risks and blockers
Work with Solution Architects and partner enablement managers to create mitigating strategies to ensure successful outcomes
Collect partner feedback and share user insights internally to increase overall partner performance by providing feedback about deployment challenges enablement needs and product enhancements
Identify ways to maximize value for both parties to achieve longterm partner goals
Understanding upcoming partner program initiatives and communicating them with our partners
Identify embedded staffing needs as a result from Partner capacity and competency constraints and work with the Workiva teams as needed to provide oversight or delivery resources from Workiva services teams
Participate in ongoing reviews of Partner projects and review feedback from deployment assessments for emerging partners and create shared action plans for continual growth
What Youll Need
Minimum Qualifications
Undergraduate Degree or equivalent combination of education and experience in a related field
3 years of experience in the SaaS industry with customer success professional services management consulting or other relevant experience
Preferred Qualifications
Exceptional knowledge of the capabilities of Workiva solution with experience presenting complex multifaceted solutions in an easy to understand manner preferred
Analytical by nature with a knack for solving realworld business challenges and the capability of identifying areas of opportunity and creativity to provide relevant solutions
Possess a high level of personal accountability with the ability to thrive independently in a highvelocity highly dynamic work environment with tight deadlines
Detailed oriented with exceptional organizational skills with the ability to multitask to manage multiple processes programs procedures
Excellent communication interpersonal & presentation skills with a collaborative and consultative work style to engage both internal and external stakeholders and experience in an advisory capacity
Strong leadership relationship building and influencing skills with diplomacy skills as required to communicate with Partners to provide feedback and create strategic plans to align on goals and objectives
Deeply committed to partner and customer success
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely not in a Workiva office
25 travel
Workiva is an Equal Opportunity Employer.We believe that great minds think differently.We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation. Employment decisions are made without regard to age gender identity race religion disability status sexual orientation or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process please email.
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards.
Required Experience:
Manager
Employment Type
Full-Time
