Customer Service Agent
Customer Service Agent
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
PRIMARY RESPONSIBILITIES:
- Responds investigates and resolves any inbound customer requests and inquiries
- Uses several systems for status updates on all network orders
- Provides technical assistance and support for incoming queries and issues
- Recommends appropriate product
- Place outbound calls to accounts to resolve items on unclean orders
- Manages difficult customer situations in a calm and professional manner
- Proactively contacts customers to follow up on customer requests
- Manually enter orders into the system
- Applies discounts and credits on warranty claims
- Provides pricing on individual and multiple orders
- Notifies customers on any deviations from delivery or further commitments ahead of time
- Builds customer interest in new products (lenses coatings) and services
- Provides information and modifications to insurance claim order
- Assists with product conversions
- Provides assistance to sales marketing and finance
- Assist internal stakeholders with inquiries related to accounts products services and status of orders
- Documents contacts actions and responses in the provided tools
- Actively gathers feedback and drives continuous improvement of services and processes
QUALIFICATION REQUIREMENTS:
- High school diploma or equivalent
- Strong customer focus and customer service attitude
- Strong verbal and written communication skills
- Excellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.
- Strong ability to work in a fastpaced environment and under certain time pressure high flexibility and adaptability to changing priorities considerable judgment and initiative to resolve any problems make robust recommendations and/or escalate to the appropriate management level
- Strong problem solving teamwork and time management skills
- 3 to 5 years of either technical customer service experience and/or optical experience
- Willingness and ability to catch up on customer service and/or optical skills & knowledge (depending on individual background and experience)
- Solid computer and Microsoft Office skills in particular Excel and Word
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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