IMMEDIATE OPEN POSITION POSTING: COLLISION CENTER MANAGER
Location: Serra Superior Collision Center Brighton MI
Position Type: FullTime
Post Date: 03/31/2025
About Us
Serra Superior Collision Center in Brighton Michigan is a stateoftheart repair facility known for highquality work and exceptional customer service. As part of the Serra Auto Group our collision center operates within Serra Brighton Automotive Group which includes Serra Honda Brighton and Serra Mazda Brighton. We take pride in efficiency innovation and delivering outstanding results. We are looking for an experienced Collision Center Manager to lead our team optimize operations and drive business growth.
Job Summary
The Collision Center Manager oversees daily operations ensuring repairs meet the highest standards while leading a team of technicians estimators and service advisors. This role requires strong leadership problemsolving skills and a customerfirst mindset. The ideal candidate has experience in collision repair management team leadership and financial growth strategies.
Responsibilities
Leadership and Team Management
Hire train and manage collision center staff
Set performance goals and foster a positive team environment
Oversee technician productivity and maintain workflow efficiency
Operations and Customer Service
Manage repair estimates parts procurement and repair timelines
Ensure all repairs meet safety quality and OEM standards
Work with insurance companies to maintain Direct Repair Programs (DRPs)
Build strong relationships with customers insurance partners and vendors
Handle customer concerns and ensure high satisfaction levels
Sales and Business Growth
Track key performance indicators (KPIs) to drive financial success
Develop strategies to increase revenue and improve shop efficiency
Collaborate with marketing and ownership to attract new customers
Process Improvement and Compliance
Improve shop processes for better efficiency and results
Maintain ICAR OEM and industry certifications
Stay current on industry trends and repair advancements
Requirements
Qualifications
35 years of experience in collision center or body shop management
Strong understanding of collision repair processes insurance DRPs and shop operations
Proven ability to manage workflow technician efficiency and production timelines
Experience with estimating and shop management systems
Excellent leadership communication and customer service skills
Ability to forecast sales control costs and manage financial performance
Proven ability to collaborate with service managers marketing teams vendors andinsurance partners
Strong organizational skills and computer proficiency
ICAR Certification preferred
Benefits
Benefits
Health Insurance Program
401(k) with company match
Paid holidays and time off
Ongoing training and career development
Required Experience:
Manager
Automotive Body Shop Collision Manager
