CRM Executive Beauty Brands

Life at THG Beauty

We know that beauty isnt onesizefitsall. Our portfolio of leading retailers and iconic beauty brands caters to everyone everywhere empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1300 thirdparty beauty brands through online retail sites LOOKFANTASTIC Cult Beauty and Dermstore THG Beautys ambition is to be the global digital partner of choice across the beauty industry supporting the channel shift to online.

THG Beautys breadth of relationships is unique to the beauty market; it engages with brands as a retailer a brand owner and a product developer and manufacturer making it the industrys digital strategic leader.

Why be a CRM Executive at THG Beauty

The CRM Executive will be supporting on the email strategy for their appointed THG beauty brands the creation of emails creative excellence commercial relevancy and customer journey. You will be planning briefing building and scheduling emails including daily BAU sends workflows and Auto emails. You will be working collaboratively across a variety of teams (such as CRM eCommerce design and brand teams) to execute the email strategy. Off the back of the email sends you will be reviewing performance always looking for new ways to improve the customer journey and optimising performance

AsCRM Executive youll:

• Be responsible for the daytoday planning creation and build out of email marketing campaigns with the view of increasing customer retention.
• Support creative development were looking for people that care about the details and ensure the brands are represented in each email.
• Work with the CRM team and trading teams to identify trends and opportunities with the goal to optimise email performance metrics: open click through conversion rates Retention rates & LTV
• Plan campaigns and customer offers out ahead of time work with brand teams to execute global campaign activity and ecommerce team for localised email sends
• Work on project lead tasks to support the overarching CRM strategy.
• Work with trading teams to ensure all key trading moments are well planned for email and executed correctly working closely with the brand team to create engaging emails ensuring a seamless user journey.
• Work with the brand and design teams to ensure emails are on brand and inline with email best practice
• Proactively plan ahead to ensure key stakeholders promotions and activations are given appropriate visibility across the email channel
• Be comfortable running monthly or biweekly meetings with key stakeholders along with speaking and reporting in weekly trade meetings.

What skills and experience do I need for this role

• Time management: Prioritise structure work & effectively manage time
• Ability to place yourself in customer create best and easiest customer journey
• Analytical ability
• Awareness and affinity of the beauty industry
• Ability to form good working relationships with internal teams
• Good eye for design and detail
• Proactive and positive cando attitude
• Demonstrates a commercial and strategic mind set

Whats in it for me

Career Development

• Access bespoke development programmes that have been designed and developed by our inhouse L&D team.

• Continued development through our upskilling programme that is delivered in partnership with an industryleading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.

• Dont want to work on your birthday We dont either! Enjoy your day off on us!

• Enhanced maternity and paternity pay depending on length of service.

• Up to 10 days compassionate leave.

• Buy back up to 3 days each year.

• Unlock 2 days volunteer leave after 12months.

Wellbeing Support

• Access facetoface and virtual appointments with our inhouse GP.

• Access our inhouse CBT therapist.

• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

• Stateoftheart onsite gym.

• Access to our onsite physio.

Other Perks

• Save up to 12 on the cost of personal tech through our salary sacrifice scheme.

• Subsidised bus pass from Manchester City Centre to our ICON office.

• Up to 50 staff discount on THG brands.

• Onsite staff shop.

• Access to onsite barber.

• Know someone who would be perfect for THG Refer them and get up to 1000 when they pass their probation.

• Anniversary gifts when you hit 5 and 10 years of service.