Pet Care Customer Service Representative
Pet Care Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Customer Service Representative provides critical telephone and inperson assistance to our valued clients. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person on the phone and via the internet. In addition the Customer Service Representative helps with administrative duties gathers information for follow up for the Sales team and helps process orders.
The ideal candidate has a pleasant and courteous personality is fluent in English can provide excellent customer service even during times of stress and has strong phone and computer skills. Previous customer service or other related experience is highly preferred. $14$16/hour. Paid biweekly
RESPONSIBILITIES
- Interacts with customers by phone or in person to provide information about products and services take orders or document complaints
- Coordinates questions and issues with the appropriate department personnel
- Maintains records of customer interactions and transactions
- Handles customer complaints or escalates when necessary
- Meets or exceeds all service and sales targets
- Provides administrative assistance as needed
- Attends all staff meetings trainings and educational classes as required
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required; some post high school education or training preferred
- Previous customer service or related experience preferred
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication customer service and problem solving skills including the ability to maintain composure under stress
- Strong organizational and problemsolving skills
- Outstanding phone skills
- Strong computer and internet skills including Microsoft Office suite
- Experience with CRM or other customer service software a plus
BENEFITS
***Benefits include free doggie daycare when working discounted doggie daycare and boarding all year long. We also have several fun employee parties throughout the year snacks for all employees while working not to mention unlimited cuddle time with the doggies of our community!***
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
