Senior Manager Order Management
Senior Manager Order Management
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Salary Not Disclosed
1 Vacancy
Job Description
As the Senior Manager Order Management you are responsible for overseeing the global endtoend order fulfillment process ensuring accuracy efficiency and exceptional customer service. You will lead a team of order management specialists and our outsourced partner optimize workflows and collaborate crossfunctionally with Sales IT Product & Engineering Finance and Customer Support to drive process improvements and scale our business and support growth opportunities.
What youll do:
- Oversee global sales contracts/sales order processing and review to ensure timely and accurate order fulfillment.
- Analyze and evaluate existing contract review processes using key operational metrics identify areas for improvement streamline workflows and implement best practices to ensure accurate billing and revenue recognition.
- Serve as the point of escalation for complex contracts and order processing issues.
- Closely partner with sales leadership in driving new sales and product initiatives improving existing processes and identifying opportunities for sales training
- Lead mentor and develop a highperforming Order Management team by setting clear performance expectations conducting regular reviews and fostering a culture of accountability and excellence.
- Develop and execute resourcing strategies (including inhouse and outsourced talent) to meet evolving business demands ensuring scalability and the right expertise for short and longterm success
- Support new product launches new sales initiatives and market expansions by ensuring scalable order processes.
- Collaborate with the Sales IT Product & Engineering Finance teams to streamline ordertocash processes improve operational efficiency and resolve issues.
What were looking for:
- Our PinFlex future of work philosophy for this Accounting organization requires this role to visit a Pinterest office for collaboration up to 2 times per month.
- A demonstrable background in people management that is aligned with our mission and core values
- Extensive knowledge of financial systems (e.g. Oracle SAP) CRM systems (i.e. Salesforce) reporting tools and other accounting systems
- Extensive experience in Order Management Sales Operations Revenue Operations or a related field preferably in an internet advertising company.
- Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner
- Exceptional leader with a verifiable track record of operational rigor by evaluating complex issues from multiple perspectives and performing extensive quantitative analysis
- A minimum of ten years of experience driving large order management function across a global organization
- Bachelors degree in Business Administration a related field or equivalent experience
InOffice Requirement Statement
- We let the type of work you do guide the collaboration style. That means were not always working in an office but we continue to gather for key moments of collaboration and connection.
- This role will need to be in the office for inperson collaboration 2 times per month.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
Required Experience:
Senior Manager
Employment Type
Full Time
