Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee YogiMahesh Corporation. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Summary: The Front Desk Associate is responsible for ensuring guests are checked in and out for the hotel while answering any questions or concerns guests or visitors may have.
Essential Duties and Responsibilities:
Processes guest checkin and checkout in a hospitable and friendly manner
Provides good customer service
Enforces and executes all cash handling check and credit policies in order to accurately balance transactions charges and payments and guest billing.
Delivers all guest messages mail and packages in a timely manner
Maintains accurate guest and room status information by completing through reviews as assigned
Greets persons entering establishment immediately and directs or escorts them to specific destinations
Operates front desk equipment including but not limited to: Switchboard and PMS
Operates all ADA Compliant devices including pool lift and TTY accessibility suitcase
Maintains consistent communication especially with all departments
Completes necessary shift paperwork and ensures accuracy for: shift checklist log book courtesy call back log bank/shift signover adjustment log vendor log and all other forms or checklists assigned
Verifies credit cards for authorization using electronic acceptance methods
Closes guest accounts at time of check out and assures satisfaction
Researches and attempts to resolve guest complaints or problems within the established guidelines
Completes the reservation process for both guest rooms and meeting rooms
Assists with cleaning up the lobby and monitoring the breakfast bar
Performs an average score of at least 6 on 2 test calls per quarter if tested
Produces 2 potential sales leads though internet research each week
Prints downtime reports during each shift
Completes coaching calls as required
Stocks and maintains product inventories for Suite Shop/Market
Performs all other duties as may be assigned
Customer Service Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments
Safety The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location are functional and utilized effectively on a consistent basis. Standard operating procedures safety work rules and good general manufacturing practices are followed on a daily basis.
Oral communication speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Problem Solving Identifies and resolves problems in a timely manner; Develops alternative solutions;
Uses reason even when dealing with emotional topics.
Professionalism Approaches others in a tactful manner; Reacts well under pressure
Time Management Prioritizes work activities; uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Language Skills: Ability to read; analyze and interpret documents. Ability to respond to common inquiries or complaints from customers regulatory agencies or members of the business community. Ability to interact clearly and effectively in both written and oral communication with supervisor clients staff vendors etc.
Computer and Equipment Skills: General computer knowledge including but not limited to: Excel Word Microsoft Outlook Access database Adobe and Internet Explorer. Website training a plus. Must be able to operate a calculator fax and printer.
This company is an equal opportunity employer.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
