Fiberglass Pipe Component Sales

Summary

The Pipe Salesperson reporting to the Sales & Estimating Manager is responsible for outside sales of fiberglass pipe. The employee hired is expected to work to expand the pipe market and sell pipe primarily outside of the current cooling tower market. This includes doing market research for new markets contacting new leads cold calling developing relationships with retailers and creating a sales plan for pipe growth.

Essential Duties and Responsibilities include the following:

Sales Calls:

• Research leads and record lead information into our sales tracking system.
• Cold calling activities to obtain specific information/names and qualified leads from Customer switchboard/receptionists.
• Qualify leads through discussions with potential buyers to understand use of pipe and tanks.
• Tracking sales activities successes and follow up in CRM system.
• Schedule times and routes for visiting clients at minimum every other week.
• Customer site visits.
• Research for any customer requests.
• Development of proposals from client conversations and requests.
• Regular follow up with customers on proposals.
• Send basic email marketing to client after initial calls.

Developing Proposals:

• Work with customer to understand measurements materials and specific requirements for their specific application of pipe.
• Review potential job with manager/estimator to ensure acceptance of work.
• Work with pipe drafter to develop pipe drawings and product based on conversations.
• Develop pricing and timelines with estimator and production managers.
• Document proposal for customer in company format.

Presenting to Client:

• Presenting and reviewing proposals with clients
• Negotiating proposals with clients with management involvement as needed

Development of Sales Plans and Scripts for Specific Markets.

Attend Trade Shows.

Other Duties as Assigned.

Qualifications/Experience

• Excellent verbal and written communication skills combined with ability to be a good listener and communicate effectively with individuals at all levels both inside and outside of the organization.
• Strong business acumen with ability to understand client goals and objectives develop strategic plans for the client designed to support the achievement of those goals and the handson aptitude to implement any required changes.
• Ability to practice critical thinking skills and strike the appropriate balance between satisfying the customer and making the right decision.
• Selfconfident with ability to assess situations make sound decisions and resolve problems or issues for the customer autonomously.
• Strong customer service skills able to manage customer inquiries and complaints swiftly and maintaining positive customer experience
• Strong organizational skills with ability to handle multiple priorities efficiently and effectively.
• Ability to see the big picture and strike a balance between written processes and commonsense practices as situations arise.
• Strong sense of urgency and commitment to leading continuous quality improvement.
• Strong attention to detail.
• Ability to manage stress and work under pressure.
• Ability to work in a fastpaced work environment.

Education and /or Experience

• Three years office experience.
• Proficiency in MS Word and Excel with working knowledge of CRM systems.
• Working knowledge of ERP systems.

Computer Skills

• Must have above average skills of Microsoft Outlook Microsoft Office Excel Microsoft Office Word and Microsoft Office Power Point.
• Experience of using CRM and ERP systems a plus.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Core Competencies To perform this job successfully an individual should demonstrate the following competencies:

1. Functional Expertise (Demonstrates the necessary functional expertise and skills to succeed in present position)

• Work with the supply chain team to develop implement and maintain processes designed to provide notice of any product service gaps that will negatively affect our ability to meet customer expectations.
• Manage the development of all outgoing communication to customers and develop templates as required to ensure that messages are delivered in a positive consistent manner by the entire team.
• Work closely with the sales organization to assist in finding acceptable resolution to significant customer issues ensuring that everyone involved receives timely accurate information relating to all facts surrounding the issue.
• Monitor daily activity reports to ensure timely processing of orders and response to customer inquiries.
• Work closely with the operations and marketing team.
• Work with and/or lead crossfunctional teams as required to identify develop and implement new process or process improvements as need to support the goals and objectives of the organization.
• Participate in leadership process and product training as required.

1. Supports the business as it relates to present position.

• Understand segment customer wants and needs how they do business their core applications and the Midwest relevant solution.
• Understand and drive operational efficiencies as a direct driver of customer satisfaction.
• Understand internal customers needs with regards to driving sales and market operational efficiencies.

1. Understands and defines what needs to be done in regards to both daily tasks and projects.

• Assist Midwest by providing and submitting ideas for resolution of problem areas.
• Regularly communicate with Midwest Managers regarding key deliverables.
• Work with Team to improve processes to increase operational excellence within the Sales arena.

1. Time Management (Accomplishes assigned tasks and projects in a timely and efficient manner)

• Maintain excellent attendance /ontime record.
• Consistently meet or exceed department expectations/targets for Midwest.

• Ability to work under pressure and meet deadlines.
• Ability to manage multiple tasks and prioritize workflow.

1. Interpersonal Skills (Works well with others. Identifies different DiSC communication styles and adjusts accordingly in order to build positive relationships with others)

• Coordinate with all departments within Midwest to ensure concise and timely communication.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Demonstrates group presentation skills; Participates in meetings.
• Writes clearly and informatively; Presents numerical data effectively.
• Able to read and interpret written information.
• Respectful of others in all conversations and communications.
• Be a subject matter expert for the Sales and Brand marketing team members.

1. Professional Development (Strives to develop oneself professionally)

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Apply Situational SelfLeadership with respect to tasks and goals.

1. Ethical Conduct (Follows company policies such as safety attendance and business processes)

• Regular and reliable attendance.
• Promotes a professional public image for the company.
• Adheres to all Midwests Policies including Computer iPhone iPad & Mobile Device.
• Protects the companys privileged information as well as that of their customers.

1. Communication Skills (Responds appropriately to feedback and/or criticism. Is not defensive)

• Focus on solving conflicts in a professional manner.
• Listens to others without interrupting.
• Keeps emotions under control.
• Remains open to others ideas and willing to try new ideas and concepts.
• Clearly communicate opinions with data to support ideas and concerns.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.