Ticket Coordinator
Ticket Coordinator
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Job Description
TS/SCI with active polygraph required!
Ticket Coordinatorto perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
The job duties are as follows:
- Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring dedicated queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Ensuring associated tickets are related to the parent ticket and proper followup is performed once incident is resolved
- Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload
Must have 1 year of experience in either a customer centric environment such as an office administrative role or within a communications/project management role.
Must be able to multitask communicate clearly and handle a high stress environment.
Salary Range: $52000 $56800
Can also apply to https://flashtg/flashtechnologycareersor send resume to
401(k) with 6 company match VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition Reimbursement (can be used for professional licenses and certificates)
Paid Time Off (Vacation Sick and Holiday time)
Referral bonuses
And more!
Required Experience:
IC
Employment Type
Full Time
