Vice President Shared Services Center
Vice President Shared Services Center
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Job Description
Overview
Omni Hotels and Resorts creates genuine authentic guest experiences at 60distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture authenticity to the markets in which we operate innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job Description
The Vice President of the Shared Services Center (SSC) will be responsible for establishing leading and optimizing Omni Hotels & Resorts Shared Services operations encompassing:
- Finance accounting functions including finance payroll accounts payable receivables (credit collections OTA billing and payment applications) and general ledger management. Manage a BPO (Business Process Outsourcer) to handle transactional aspects of these processes.
- Human Resources (HR) Manage recruitment and benefits administration for both corporate and propertylevel operations.
This leader will drive operational excellence by focusing on streamlined accounting processes datadriven performance customer satisfaction strong internal controls and cost optimization. They will also develop and manage service level agreements (SLAs) with properties and key corporate stakeholders to ensure alignment and service quality.
This position is onsite based out of the Omni Hotels & Resorts Corporate office in Dallas TX.
Responsibilities
- Oversee the companywide Shared Services function to standardize accounting and HR processes enhance operational efficiency and drive continuous improvements in transactional finance using lean principles.
- Manage the relationship with the Business Process Outsourcer ensuring contract compliance and the accurate measurement and timely updates of KPIs and SLAs.
- Oversee finance and HR vendors along with contracts related to activities within the Shared Services Center.
- Prioritize internal customer service and satisfaction by regularly publishing a comprehensive Shared Services performance dashboard (covering cost quality controls and customer satisfaction) and engaging key stakeholders in performance discussions.
- Establish annual performance goals for the Shared Services Center (SSC) in collaboration with the CFO/CHRO and key internal stakeholders including executive leaders property finance teams and corporate departments.
- Monitor and uphold SLAs across all core finance processes managed by the SSC ensuring alignment with property finance and corporate requirements.
- Serve as the final escalation point for service quality concerns between properties and the SSC.
- Provide regular performance reports to the CFO/CHRO measuring outcomes against predefined SLAs and key performance indicators (KPIs).
- Ensure SSC processes adhere to industrys best practices initiating process improvement initiatives where needed.
- Maintain clear updated and welldocumented SSC policies procedures and workflows.
- Conduct regular benchmarking of SSC process costs to identify and implement costsaving opportunities.
- Drive the team to meet targeted cost savings through effective budgeting and financial controls.
- Develop and manage the SSCs annual budget including property chargebacks.
- Collaborate with internal audit to uphold compliance and governance proactively monitoring risks barriers and mitigation strategies.
- Lead and develop a team of finance and HR professionals fostering a highperformance culture and managing both onsite and remote support staff.
- Establish strong communication channels and partnerships with internal and external stakeholders including executive leadership corporate controller finance accounting treasury tax risk and technology teams as well as property finance operations and HR leaders.
Qualifications
- Bachelors degree in Accounting Finance or a related field.
- Masters degree in Accounting Finance or Business preferred.
- CPA or other relevant professional certifications preferred.
- Minimum of 7 years of experience in public and/or corporate accounting.
- At least 3 years of experience in hospitality propertylevel finance preferred.
- Minimum of 3 years managing multifunctional shared services operations preferred.
- Proven experience in managing SLAs KPIs and performance metrics.
- Strong knowledge of accounting standards including IFRS.
- Familiarity with ERP finance and accounting systems as well as POS and PMS platforms.
- Demonstrated leadership abilities with a track record of building and managing shared services organizations.
- Exceptional organizational communication and customer service skills.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email
Required Experience:
Chief
Employment Type
Unclear
