Taxpayer Information Specialist 2
Taxpayer Information Specialist 2
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Salary Not Disclosed
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Job Description
ARIZONA DEPARTMENT OF REVENUE
Funding Arizonas future through excellence in innovation exceptional customer service and public servantled continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS) an intentional resultsdriven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance reduce waste and commit to continuous improvement with sustainable progress. Through AMS every ADOR team member seeks to understand customer needs identify problems improve processes and measure results.
Taxpayer Information Specialist 2
Address: 1600 W. Monroe Street Phoenix AZ 85007
This position may offer the ability to work a hybrid schedule within Arizona based upon the departments business needs and continual meeting of expected performance measures. The schedule would consist of working three 3 days per week inoffice and two 2 days remotely.
Salary: $16.3462/hour (annualized at $34000
Grade: 15
Closing Date: Open Until Filled
The Taxpayer Information Specialist 2 will represent the Taxpayer Information & Assistance Team by serving as the firsttier customer service representative for both inperson and online taxpayers. This role will be responsible for providing basic and accurate information to taxpayer inquiries and/or triaging taxpayers to senior team members for assistance. This role will also provide administrative support to the senior team members by receiving sorting distributing and/or scanning documents to the team.
Check out the attached job description for more details!
Education & Experience
Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED) coursework training and work experience relevant to the assignment.
Minimum of six months related experience
Licenses & Certifications
None
Knowledge/Understanding
Knowledge of principles and processes for providing customer and personal services
Basic knowledge of state tax statutes laws regulations rules and policies
Skills
Effective verbal written and active listening skills
Strong customer service skills to service taxpayers in a courteous and professional manner
Strong mathematical skills such as addition subtraction multiplication division percentage and averages
Keyboarding/typing at least 40 wpm and 10key skills
Effective interpersonal skills and demeanor
Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in highpressure situations
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook Word and Excel; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive
Abilities
Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
Ability to work in an office environment on a fulltime basis dependent on business needs
Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner
Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed
Ability to learn and apply LEAN concepts principles and tools
Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another
Additional Job Demands
In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.
Associates Degree in a related field
Experience working in a high production environment
Previous experience with Continuous Improvement Six Sigma and/or Lean
Bilingual in English and Spanish
The final candidate will be required to abide by the the following preemployment checks:
Employment and Education Verification
State and Federal Criminal Background Check including fingerprinting
Arizona Tax Filing Records Check
If applicable ASEDRA Authorized Driver Identification Check
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The State of Arizona provides a world class comprehensive benefits package including:
Paid time off for holidays sick days annual leave military leave bereavement leave and civic duty leave
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
A robust and affordable insurance plan that includes medical dental vision life insurance shortterm and longterm disability options.
Higher education discounts for State employees and tuition reimbursement up to $5250 per fiscal year available to seek further career advancement or certification in Continuing Professional Education.
Worklife balance and additional options for life betterment such as the Infant at Work Program State Wellness Program Public Transit Discounts Alternate Work Schedules and Telework opportunities.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Top ranked Arizona State Retirement System (ASRS) provides 100 employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at: Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
