Lead UK Credentialing

What Youll Bring:

Were looking for a Lead: UK Credentialing to join our growing Customer Support Operations team.

Day to Day Youll Be:

• Manage the team of associates on a daily basis based on operational outcomes.
• Maintain quality performance of team by adhering to TransUnion values key performance indicators and quality expectations.
• Manage and maintain your KPIs in line with the expectations set by your line manager.
• Support internal stakeholders and team with queries.
• Communicate within internal teams to ensure correct processes and procedures and identify opportunities to enhance the client experience.
• Learn and understand TransUnions product suite to ensure product intricacies are met.
• Develop staff development plans based on career progression plans.
• Manage all operational reports for the team.
• Engage with training and develop effective training of new and existing processes for the team.
• Function as a primary escalation point for the team on operational matters.
• Engage with broader UK Ops teams on any process escalations.
• Manage all staffing requirements for the team.

Essential Skills & Experience:

• At least 23 years of experience in a financial servicesbased environment or similar with basic knowledge of Consumer regulations.
• At least 34 years of people management experience in a financial servicesbased environment or operational environment
• Good people management skills.
• Good understanding of relevant labour regulations in country
• Good operational report understanding and development.
• Demonstrate active listening skills and fully engage with all client onboarding processes to gain skills and drive the team.
• Ability to communicate with internal stakeholders at different competency levels including technical and sales teams.
• Highlevel communication skills both written and verbal.
• Highly detailed and organized with the ability to manage multiple highpriority tasks.
• Proficient computer skills including navigating the internet webbased applications MS Office or other business software.
  
  

Desirable Skills & Experience:

• Patience in handling escalated queries within internal teams.
• Willingness to enhance team knowledge through process building.

Impact Youll Make:

Whats In It For you
At TransUnion you will be joining a friendly forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave bank holidays (increasing with service)
• Global paid wellness days off a bonus day off to celebrate your birthday
• A generous contributory pension scheme access to the TransUnion Employee Stock Purchase Plan
• Private health care a variety of physical mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion a place to grow:
If theres something on the list of essential / desirable skills that you cant quite tick off dont let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real lets confront it so we can continue to grow and thrive together.

Flexibility at TU:
We recognise that our people need the freedom to balance their daytoday lives with their work. This is why weve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children family and beyond. If the role is advertised as full time dont let this stop you from applying. Let us know if youre looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion were committed to fostering an inclusive and diverse workplace where all individuals talents and perspectives are valued. When you apply for a position with us youre not just joining a team youre becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs which is why we offer a range of reasonable adjustments to our recruitment process.