Coach
Coach
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Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensure that calls are handled.
Coach mentor and lead professionally.
Provide direction and guidance to guarantee the consistent achievement of key performance metrics.
Achieve measure report and communicate metric goal attainment for assigned team.
Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.
Consistently achieve goals for the number of call monitoring per week and scores for an assigned team of customer service representatives.
Develops agent team for skills expansion and promotional opportunities.
Perform other duties as assigned
KNOWLEDGE/SKILLS/ABILITIES
Minimum of 12 to 18 months of call center experience preferably as a product specialist.
Demonstrated interpersonal coaching and supervisory skills.
Demonstrated ability to set priorities and multitask.
Excellent verbal and written communication skills.
Good computer skills (hardware operating systems Internet).
EDUCATION
Fouryear college degree or directly related work experience.
About Us
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digitalfirst brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting 9 million customer conversations every day in 60 languages across 45 countries Foundever combines global strength and scale with the agile entrepreneurial approach of our founderled culture enabling companies of all sizes and industries to transform their CX.
Must live within 50 miles of Las Vegas NV
EEO
Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.
Get to know us at www.foundever and connect with us on Facebook LinkedIn andTwitter.
Employment Type
Full Time
