Customer Relations Specialist Apprenticeship
Customer Relations Specialist Apprenticeship
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Job Description
A career at our company is an ongoing journey of discovery: our 57000 people are shaping how the world lives works and plays through next generation advancements in healthcare life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Your role:
Deal directly with customerinquiries receivedvia all medias ( web email); respond to customer inquiriesaccording to SL agreement; proactively look forsolutions tocustomerissues; obtain and evaluate all relevant information to handle inquiries. Follow up on customer interactions;Manage customer accounts including reporting; file records of customer interactions and transactions; record details of inquiries comments and complaints within quality management system andmanage administration; communicate and coordinate with internal departments; demonstrate the Companyvalues in your daily routine.
Who you are:
Excellentverbalwritten communicationandactive listening skills
A positive approach on dealing with customers and know how to organise/prioritizedaily tasks
Customer focused& solution providermindset
Result driven
Continuous improvement mindset
Accurate andattention for detail
Ability to work in a fast paced & complex environment
Ability to work in adiverse and multicultural environment
Collaborative approach and team spirit
Goodknowledge of customer order management cycleand supply chainprocessesdesirable
Working experience in a customer facing environmentdesirable
System tool Relationship Management (CRM) platforms ERP (SAP advantageous) Windows Office Suite
Relationship management; comfortable engaging and interacting with people acrossdiverseorganizational levels
Fluent in English
What we offer: With us there are always opportunities to break new ground. We empower you to fulfil your ambitions and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious Apply and find more information at
We are committed to promoting a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
Required Experience:
Unclear Seniority
Employment Type
Trainee
