Shelter Front Desk Support Staff
Shelter Front Desk Support Staff
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Shelter Front Desk & Support Staff
Department: Shelter
Reports To: Front Desk Manager
FLSA Status: Hourly; NonExempt
Hours per week: Fulltime / Day Shift
Hourly rate: $16.50 / hour
Reports To: Front Desk Manager
FLSA Status: Hourly; NonExempt
Hours per week: Fulltime / Day Shift
Hourly rate: $16.50 / hour
Overview of SafeNest:
Since 1977 SafeNest has been a leading force in the fight to end domestic and sexual violence. Dedicated to a holistic and innovative approach SafeNest works tirelessly with survivors abusive partners and children impacted by interpersonal violence. With a steadfast commitment to breaking the cycle of abuse SafeNest serves over 11000 clients annually delivering more than 170000 lifechanging services. As Nevadas largest provider of interpersonal violence services SafeNests impact is driven by its exceptional team of professionals. We recognize that our people are our greatest asset which is why we offer competitive salaries comprehensive benefits and an empowering work environment. Together we are building a safer more compassionate community.
Job Summary:
The Front Desk Advocate position plays a critical role in ensuring the smooth operational function of SafeNest residential shelter. This position combines advocacy administrative and operational responsibilities to create a safe and supportive environment for survivors of domestic and sexual violence. The primary objective is to provide assistance information and resources to survivors in a healing environment.
Key Responsibilities:
1. Survivor Support:
Welcome survivors and provide compassionate nonjudgmental support in a tranquil traumainformed environment.
Provide immediate needs such as food clothing toiletries and bedding for residents and their families.
Support residential Hope Advocacy team/case managers.
Other duties as requested by management.
2. Shelter Operations:
Oversee the daily operation of the shelter including gate entry access inventory needs and front house cleanliness and safety.
Maintain records of shelter occupancy incidents and services provided.
Coordinate with shelter staff and volunteers to ensure a safe and welcoming environment.
Collaborate with internal and external partners to meet the shelters operational needs.
Other duties as requested by management.
3. Administrative Duties:
Answer phones screen direct calls and manage inquiries.
Manage the shelters appointment and scheduling system.
Maintain a welcoming clean and organized front desk area.
Handle mail packages and deliveries for the shelter.
Other duties as requested by management.
4. Crisis Support Management:
Collaborate with Hope Advocacy staff with urgent needs and emergencies when necessary.
Ensure the availability of crisis resources and follow established protocols and processes.
Other duties as requested by management.
5. Training and Education:
Stay informed about domestic and sexual violence issues survivor needs traumainformed language and support as well as maintaining a healing space for residents.
Provide training to new shelter staff and volunteers on operational procedures.
Educate survivors on their rights available resources and options for empowerment.
Other duties as requested by management.
Provide immediate needs such as food clothing toiletries and bedding for residents and their families.
Support residential Hope Advocacy team/case managers.
Other duties as requested by management.
2. Shelter Operations:
Oversee the daily operation of the shelter including gate entry access inventory needs and front house cleanliness and safety.
Maintain records of shelter occupancy incidents and services provided.
Coordinate with shelter staff and volunteers to ensure a safe and welcoming environment.
Collaborate with internal and external partners to meet the shelters operational needs.
Other duties as requested by management.
3. Administrative Duties:
Answer phones screen direct calls and manage inquiries.
Manage the shelters appointment and scheduling system.
Maintain a welcoming clean and organized front desk area.
Handle mail packages and deliveries for the shelter.
Other duties as requested by management.
4. Crisis Support Management:
Collaborate with Hope Advocacy staff with urgent needs and emergencies when necessary.
Ensure the availability of crisis resources and follow established protocols and processes.
Other duties as requested by management.
5. Training and Education:
Stay informed about domestic and sexual violence issues survivor needs traumainformed language and support as well as maintaining a healing space for residents.
Provide training to new shelter staff and volunteers on operational procedures.
Educate survivors on their rights available resources and options for empowerment.
Other duties as requested by management.
Qualifications:
Previous experience in a domestic violence shelter or related social service field.
Strong interpersonal and communication skills.
Ability to remain calm in a hectic environment.
Sensitivity to issues of domestic violence sexual violence and trauma.
Knowledge of local resources and services for survivors.
Proficient computer skills for administrative tasks.
Flexibility to work evenings weekends and holidays as needed.
This Front Desk Advocate position is vital in ensuring that survivors of domestic and sexual violence receive the support and resources they need while also maintaining the shelters operational efficiency and safety. It requires a compassionate and organized individual who can work collaboratively with a team of dedicated professionals to make a positive impact on survivors lives.
Equal Opportunity Employer
SafeNest provides equal employment opportunities to all Team Members and applicants for employment without regard to race color creed ancestry national origin citizenship sex or gender (including pregnancy childbirth and pregnancyrelated conditions) gender identity or expression (including transgender status) sexual orientation marital status religion age disability genetic information service in the military or any other characteristic protected by applicable federal state or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfer leave of absence compensation and training.
Employment Type
Full-Time
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