Technical Support Engineer

Responsible for assuring smooth handover of projects into the onsite activities executed by the local service teams. Ensuring project system serviceability after system acceptance and elevated level of service support function during Hypercare periods (first months of system operation by customer after acceptance). Interacting with the project management/engineering teams during the following stages of the project with respective responsibilities:

Tasks in project design/engineering

• Review system design together with the service concept team to confirm system serviceability or define service processes for novel components (spare parts list calibration points 3D design review for accessibility etc.
• Transmit information to service technical documentation team.

Tasks in system buildup/commissioning

• Review the procedure and collect specific information for the following related processes;
  • System assembly and utility hookup
  • Check of mechanical and electrical completeness; deviations to be proactively communicated to PM
  • System start up in collaboration with automation engineer
  • Parameterization of the automation system (controller and hardware) or verification of the parameterization; all hardware parameter settings to be documented with the project parameter list
  • of commissioning according to manufacturer test protocol
  • Handover of Serial Number List incl. all remaining certificates and to SQD
  • Verify correct closure or at least establishment of action plans for any open items after commissioning.
• Transmit information to respective local service teams.

Tasks in FAT

• Same as with system buildup/commissioning but for the following processes;
  • Organization of FAT test according to the test plan and QTR
  • List up of required consumables for test (to be used as reference for SAT)
  • and documentation of installation and operational tests according to the test plan and QTR
  • Note of customer wishes proposals for improvements etc. and communication to the project manager
  • Confirm FAT completion (all tests done acc. to QTR all deviations closed)
  • Preparation for shipment according to check list and hand over to SCM
  • Verify correct closure or at least establishment of action plans for any open items after FAT.
• Transmit information to respective local service teams to prepare for SAT .

Tasks onsite

• Responsibility of Forman Function for installation and commissioning.
  • Daily team briefing with assigned customer site manager with dedicated local team every morning.
  • Basic safety standards of dedicated project test area (cable routings electrical safety etc.
  • Organization of dedicated project area (no rubbish clean desks 5S rules to be applied as far as possible)
  • Daily progress check and reporting (fill progress data into QTR) deviations to be actively informed to PM
  • Daily check for sufficient capacities; necessary adjustments to be proactively communicated with team lead.
• Responsibility as Technical advisor in SAT;
  • Preparation of onsite activities (e.g. shipment of test equipment consumables etc.
  • Confirm availability of process equipment test references software etc. ready for SAT
  • Organization of SAT test according to the test plan and QTR
  • Train customer and local service on documentation understanding and system operation
  • Oversee and documentation of tests by local service team according to the test plan and QTR
  • Daily progress check and reporting (fill progress data into QTR)
  • Note of customer wishes proposals for improvements etc. and communication to PM
  • Verify correct closure or at least establishment of action plans for any open items after FAT with PM

Individual orders:

In addition to the listed tasks above the employee is obliged to carry out individual orders as instructed by the supervisor which essentially meets his / her duties and capabilities or results from the operational needs. Participation in the optimization of internal processes to improve our quality health and safety standards. Contribution in the ongoing improvement and revision process of the qualification strategies and the basic qualification documents.