Defects Maintenance Administrator
Defects Maintenance Administrator
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Job Description
Position Summary
The Defects Maintenance Administrator overseeing the lifecycle of work orders ensuring they are processed efficiently and in a timely manner. Key duties include monitoring work order performance conducting analysis to identify trends and areas for improvement and preparing detailed reports for internal management and vendors.
Our Values
At Programmed we have four core values that we ask our employees to observe act on and deliver.
Personal safety leadership We display personal safety leadership each and every day. We believe all injuries are preventable. We act to ensure the health safety and environmental wellbeing of our customers the public and ourselves.
Care & empathy We show care and empathy for the people around us; our employees customers and the communities we work in. We respect everyones contribution by working together to achieve common goals and project outcomes. We believe that everyone comes to work wanting to do a great job. We are prepared to ask R U OK if our colleagues are performing differently.
Customer service Our people display what we like to call good oldfashioned customer service. We imagine how we would like to be served if we were the customer. We do what we say we are going to do.
Diversity inclusion & equality We seek a workforce that is representative of the communities we work in. We strive for a team that reflects a diverse society in consideration of culture gender age sexual orientation and abilities. We recognise the value and importance of attracting engaging and retaining employees with different backgrounds experience and perspectives. We aim to create a safe and inclusive environment where people are treated equally and are free of all forms of discrimination.
Qualifications & Experience
Qualifications
TeamOriented and Collaborative: Demonstrates strong ability to work effectively within a team environment supporting colleagues and contributing to collective goals.
CustomerFocused: Exhibits a high level of customer service skills with a proven track record of building and maintaining positive relationships with both internal and external stakeholders.
Organized and DetailOriented: Capable of managing multiple tasks simultaneously with a keen eye for detail to ensure accuracy in processing and reporting.
Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with stakeholders address queries and provide clear information.
ProblemSolving Abilities: Proficient in identifying issues and developing solutions particularly in managing administrative tasks and addressing maintenancerelated queries.
Adaptability: Comfortable with change and able to adjust to evolving requirements and priorities in a dynamic work environment.
Experience & Knowledge (Desirable if in italics)
Administrative Skills: Solid experience in handling administrative tasks including managing shared mailboxes processing service requests and maintaining accurate records.
Technical Proficiency: Experience with asset management systems like Maximo or similar platforms is highly desirable. Familiarity with data reporting and analysis tools is also beneficial.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
