Director of Street Operations
Director of Street Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 110000 - 120000
1 Vacancy
Job Description
About Golden Triangle BID
The Golden Triangle Business Improvement District (BID) is a dynamic organization that is looking for a Director of Street Operations to complement its existing team. As a key partner in enhancing the neighborhood and public space from the White House to Dupont Circle and 16th Street NW to 21st Street NW the Golden Triangle BID works to enrich the neighborhood through its cleaning program public space improvements economic development initiatives promotions and outdoor events.
Founded in 1997 the Golden Triangle neighborhood is made up of more than 34 million square feet of commercial office space thousands of businesses 11 hotels and 6 U.S. National Parks. The vision of the Golden Triangle BID is to maintain a vibrant downtown that encourages reinvestment in the neighborhood and keeps visitors and stakeholders engaged and returning to enjoy everything the Golden Triangle has to offer.
Position Overview
The Director of Street Operations reporting to the chief of Staff directs the Golden Triangle BIDs maintenance landscaping and homeless outreach programs. In addition to two direct reports the Street Operations Director manages the BIDs contracts for street maintenance landscaping and homeless outreach as well as a dispatch center. The position requires someone who relishes service delivery making large programs work and spending time both on the street and in the office to ensure quality assurance.
The ideal candidate uses metrics to continually improve operations has strong contract management experience understands the importance of the public realm in creating desirable places and is results oriented and flexible. The incumbent will work closely with all members of the Golden Triangle team property owners and District agencies and officials.
Responsibilities
Program Direction
- Takes a handson approach directing the BIDs maintenance landscaping and homeless outreach programs with a focus on a highstandard of service delivery utilizing innovation creativity quality assurance best practices and datadriven decision making.
- Oversees contractor procurements and service delivery tracking of contracted deliverables to ensure quality in service delivery that is consistent with the BIDs brand.
- Proactively directs programmatic work plans to established timelines emphasizing followthrough and ontime completion of projects and tasks.
- Oversees the BIDs landscaping program for maintaining rain gardens parklets planters baskets and the Connecticut Ave median. Provides expertise on future capital projects such as the Pennsylvania Ave West Streetscape project.
- Coordinates contractor efforts with Ambassador tasking to ensure neighborhood landscaping is colorful functional and well maintained.
- Oversees the BIDs Homeless Outreach program including contractor performance work with District agencies nonprofits monitoring of homeless services system engagement and data analysis with the goal of leading an integrated outreach program using the housing first model.
- Works crossfunctionally internally and with District agencies to support the BIDs mission of improving the economic vitality of the Golden Triangle neighborhood.
- Works on special projects as necessary; other duties as assigned.
Quality Program Delivery
- Measures quality onschedule service delivery consistent with work plans and BID established standards across all operations programs through direct street operations audits and program observations member feedback analysis of mystery shops data analysis and other comprehensive quality assurance methods developed.
- Provides a handson customerfocused response and full follow through for property manager and building personnel on matters related to programs under their prevue.
- Proactively coordinate between the Ambassador Homeless Outreach and Safety programs to ensure all program tasks and goals are in alignment. This includes coordinating with the other BID staff members on Safety Specialist operations and overall safety and security for the neighborhood.
DataDriven DecisionMaking/Budget
- Analyzes multiple sources of information to make datadriven decisions ensuring efficient resource allocation and budget control. Data sources include but are not limited to Ambassador work performance data GPS radio tracking homeless outreach population and service delivery information 311/911 and other District agency service requests budget tracking/projections mystery shops and others.
- Develops annual budget with guidance from leadership. Develops monthly budget tracking/projections to ensure program spending is efficient and consistent with budget guidance.
- Evaluates programs utilizing data and total quality assurance to develop innovative program improvements to increase performance efficiency and reduce costs.
Other
- Otherduties including events support and meetings as needed.
Qualifications
- Bachelors degree
- 710 years work experience. A background in Business Improvement Districts local government facilities maintenance or landscaping firm preferred.
- Proven experience managing people and programs to meet goals within established timelines and budget
- Focused leader able to direct and coordinate complex programs with an emphasis on creativity innovation and highquality service delivery.
- Results oriented creative able to be both handson and strategic.
- Strong verbal and written communication skills.
- Focused on quality service delivery and brand
- Ability to successfully work in both indoor and outdoor environments.
We offer a competitive salary of $110000 $120000 based on qualifications and experience as well as a comprehensive benefits package.
Employment Type
Full Time
