Senior Manager Engineering Construction Operational Support

Brightspeed has an exciting opportunity for a Senior Manager of Operational Support to join our rapidly growing team! As the Senior Manager you will oversee the team responsible for solutioning developing and maintaining systems that support the Planning Engineering and Construction team. Your team will drive the evaluation design documentation implementation testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team ensuring alignment of application/process longterm goals and visions. The principal purpose of this role is to drive automation process efficiency and support of Operations and Engineering teams.

As a Senior Manager Engineering & Construction your responsibilities will include:

• Lead the technical support team for the Planning Engineering and Construction department with a suite of advanced applications at Brightspeed.
• Drive advanced technical direction and support for multiple applications within the Planning Engineering and Construction system stack.
• Balance priorities from complex crossfunctional teams while developing innovative system solutions to business challenges.
• Define document design test and implement strategies to enhance and support Network Systems including Engineering Service Delivery & Assurance NOC and Field Operations.
• Support the IT Agile process with strong knowledge of JIRA SQL Dashboards Kanban queries etc. by clearly documenting technical requirements and use cases.
• Lead transformational change within Engineering and Construction leveraging GIS and AI to improve build tools and efficiency.
• Understand troubleshoot and deliver technical bug resolution requirements to IT and 3rd Party Developers.
• Build and maintain strong crossfunctional stakeholder relationships.
• Perform Root Cause Analysis (RCA) post system outage.
• Maintain SOX Compliance through tracking and audits.
• Build technical guidelines for Learning & Development for curriculum creation and training as well as enduser selfserve consumption.
• Present program updates/status to leadership and stakeholders.
• Coordinate between the application enduser community IT partners and peers to ensure a highperforming system stack that meets customer commitments with minimal downtime.
• Lead by example in creating an environment that encourages open communication sharing ideas and best practices and building strong crossfunctional relationships.
• Implement and oversee change management strategies to ensure smooth transitions and adoption of systems and new processes.

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelors degree in network technology/engineering or relevant professional experience.
• 7 years experience in the Telecom industry Network systems driving software development lifecycle and technical project management.
• Experience managing a technical support team.
• Experience with IT systems requirements & development agile processes endtoend & UAT testing.
• Familiarity with Geospatial databases and software as a means of analyzing large amounts of data.
• Applicationspecific experience: IQGeo JIRS AMS BOSS.
• Proficient in Excel Word and PPT.
• Experience with data visualization tools: Power Platform Big Query or Data Lake.
• Demonstrated experience in crisis management.
• Ability to understand and explain complex technical information.
• Program/Project Management experience.
• Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team.
• Strong communication and interpersonal skills to lead crossfunctional teams.
• Excellent organizational skills.
• Decisionmaking skills coupled with the ability to lead change while considering lift versus gain.
• Ability to motivate others and work under pressure.
• Exceptional analytical and problemsolving skills with the ability to articulate via written and oral communication.

Bonus Points For:

• Masters degree in engineering or telecommunications.
• Telecom/Cable/Internet Service Provider industry experience.
• PMP Certification.
• Lean Six Sigma Certification.

#LIRM1

Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of todays workforce. We are opening a new stateoftheart corporate HQ in Charlotte NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always however we are also open to providing sensible remote options to talent outside of the Charlotte area. Why Because our purpose is to reimagine how people work learn play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and highquality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or fieldbased depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and highquality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice