Senior Genesys Cloud Developer ID 2870
Senior Genesys Cloud Developer ID 2870
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Jobs by Experience
8-10years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
As a Senior Genesys Cloud Developer you will:
- Design build test and implement new features and functionality for global Interactive Voice Response (IVR) systems on the Genesys Cloud platform.
- Oversee all development efforts including IVR workflows system integrations and selfservice capabilities.
- Perform system analysis and create technical specification documents.
- Develop source code prepare unit and integration test plans and manage release cycles.
- Lead the design and development of call flows across various channels (Voice Email Chat Message Survey Voicemail InQueue etc..
- Support implementation and maintenance of Genesys Cloud enablement configurations and integrations with 3rd party solutions and CRMs (e.g. Salesforce).
- Manage WFM configuration forecasting scheduling and quality management including agent evaluation screen/call recording and analytics.
- Act as a senior contributor in selfservice enhancements and lead new initiative projects from conception to deployment.
- Collaborate with internal teams OEMs and vendors to drive project success and resolve critical incidents effectively.
What You Bring to the Table:
- 8 10 years of professional experience in software development and IVR design.
- Extensive handson experience with Genesys Cloud CX (Architect IVR Routing Scripts APIs Dialer WFM Quality Management).
- Expertise in developing IVR solutions using DTMF and voice recognition including speech grammar (VXML GRXML).
- Proficiency in programming languages including Java C# JavaScript Python.
- Experience working with digital channels (Chat Email SMS WhatsApp Video Social Media).
- Proven experience with Genesys Cloud API integration and 3rd party bot platforms (e.g. Google Dialogflow Amazon Lex).
- Ability to design and implement endtoend contact center solutions in a public cloud environment.
- Strong understanding of Contact Center technologies and operations.
- Genesys Cloud CX Developer and Architect certifications are a strong plus.
- Excellent verbal and written communication skills.
You should possess the ability to:
- Independently design develop and maintain IVRs bots and routing applications.
- Architect and deliver scalable robust and efficient contact center solutions.
- Build and integrate solutions with external systems and CRMs using Genesys APIs.
- Analyze requirements and translate them into technical designs and workflows.
- Drive improvements and innovation within the Contact Center ecosystem.
- Take ownership of critical incidents and ensure effective stakeholder communication and resolution.
What We Bring to the Table:
- A dynamic and collaborative work environment focused on innovation and quality.
- Opportunities to work on cuttingedge technologies in cloudbased contact center solutions.
- The chance to contribute to impactful selfservice and customer engagement solutions.
- A culture of continuous learning leadership and growth.
As a Senior Genesys Cloud Developer, you will: Design, build, test, and implement new features and functionality for global Interactive Voice Response (IVR) systems on the Genesys Cloud platform. Oversee all development efforts including IVR workflows, system integrations, and self-service capabilities. Perform system analysis and create technical specification documents. Develop source code, prepare unit and integration test plans, and manage release cycles. Lead the design and development of call flows across various channels (Voice, Email, Chat, Message, Survey, Voicemail, In-Queue, etc.. Support implementation and maintenance of Genesys Cloud enablement, configurations, and integrations with 3rd party solutions and CRMs (e.g., Salesforce). Manage WFM configuration, forecasting, scheduling, and quality management including agent evaluation, screen/call recording, and analytics. Act as a senior contributor in self-service enhancements and lead new initiative projects from conception to deployment. Collaborate with internal teams, OEMs, and vendors to drive project success and resolve critical incidents effectively. What You Bring to the Table: 8 10 years of professional experience in software development and IVR design. Extensive hands-on experience with Genesys Cloud CX (Architect, IVR, Routing, Scripts, APIs, Dialer, WFM, Quality Management). Expertise in developing IVR solutions using DTMF and voice recognition, including speech grammar (VXML, GRXML). Proficiency in programming languages including Java, C#, JavaScript, Python. Experience working with digital channels (Chat, Email, SMS, WhatsApp, Video, Social Media). Proven experience with Genesys Cloud API integration and 3rd party bot platforms (e.g., Google Dialogflow, Amazon Lex). Ability to design and implement end-to-end contact center solutions in a public cloud environment. Strong understanding of Contact Center technologies and operations. Genesys Cloud CX Developer and Architect certifications are a strong plus. Excellent verbal and written communication skills. You should possess the ability to: Independently design, develop, and maintain IVRs, bots, and routing applications. Architect and deliver scalable, robust, and efficient contact center solutions. Build and integrate solutions with external systems and CRMs using Genesys APIs. Analyze requirements and translate them into technical designs and workflows. Drive improvements and innovation within the Contact Center ecosystem. Take ownership of critical incidents and ensure effective stakeholder communication and resolution. What We Bring to the Table: A dynamic and collaborative work environment focused on innovation and quality. Opportunities to work on cutting-edge technologies in cloud-based contact center solutions. The chance to contribute to impactful self-service and customer engagement solutions. A culture of continuous learning, leadership, and growth.
Employment Type
Full Time
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