Wellness Concierge
Wellness Concierge
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
The primary role of a Wellness Concierge is to enhance the overall wellbeing of Layan Life guests by providing personalized recommendations coordinating wellness activities and ensuring a seamless and memorable guest journey from prearrival arrival instay departure and postdeparture to maintain longterm relationships with the guests.
Key responsibilities:
- Presenting Layan Life assets as a world class wellness center that curates personalized wellness transformational programs
- Full Guest Experience: Be skilled at providing exceptional customer experience
- Coordinating prearrival wellness assessments with Layan Life Manager to understand the guests health and wellness goals
- Coordinating wellness activities and appointments to optimize the guests schedule
- Being available to answer any questions or concerns related to the guests wellness journey
- Increasing the capture rate of inhouse guest to Layan Life services and optimize revenue
- Ensuring that Layan Life marketing and promotional materials are strategically placed in guest rooms and resort to encourage guests to book Layan Life
- Maintain excellent relationship with departments with high guest engagement to ensure that that they are suggesting Layan Life to new arrivals during checkin concierge interactions and other touchpoints.
- Providing information on our resort wellness activity resources such as yoga hiking and biking trails.
Qualifications :
- Medical and wellness background with outstanding interpersonal and communications skills and are ready for a new challenge
- Vibrant personality and a cando attitude
- Proficient at delivering a highend meet and greet service working efficiently and professionally at all times
- Excellent verbal / written communication skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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