Associate Director Technical Program Manager
Associate Director Technical Program Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our Opportunity:
At Chewy our mission is to be the most trusted and convenient destination for pet parents and partners everywhere! As a Fortune 500 industry leader we continue to innovate and expand our technology! We are hiring an Associate Director Technical Program Manager Healthcare for our Infrastructure Engineering team in Bellevue WA.
This position will lead an IT Service Delivery team responsible for supporting our Chewy Vet Care (CVC) and Pet Health businesses. You will oversee crossfunctional initiatives including infrastructure technology deployments and business expansion programs. This is a critical role that requires defining and driving program balancing business needs customer experience and technical feasibility to deliver scalable solutions for business growth.
What Youll Do:
- Build and lead a strong IT Service Delivery team ensuring effective collaboration across Chewys CVC PetHealth IT Service Delivery and IT Service Management teams
- Define and complete strategic programs including technology implementations process improvements and operational scaling initiatives
- Scope plan and manage multiple programs across teams ensuring alignment with business objectives and technology roadmaps
- Develop project plans milestones and risk mitigation strategies for key initiatives such as vet clinic expansion staff onboarding IT enhancements and crossfunctional technology deployments
- Collaborate with Pet Health leadership Learning and Development and IT engineering teams to define program objectives and success metrics
- Monitor and mitigate risks ensuring wide visibility through effective status reporting and escalation mechanisms
- Optimize technical processes identifying efficiencies and defining standard methodologies for project management and
- Drive datadriven decisionmaking by implementing critical metrics reporting mechanisms and performance tracking for ongoing initiatives
- Lead crossteam coordination to ensure the timely delivery of infrastructure software and operational projects
- Evaluate and implement standard processes for IT and business program management
What Youll Need:
- 10 years of experience in technical program management or IT program leadership
- Bachelors degree in Computer Science Operations Management Business Administration or a related technical field
- Experience managing largescale programs within technology operations logistics or infrastructure
- Strong project management skills including experience with Agile Kanban or Waterfall methodologies
- Expertise in IT infrastructure network deployment and technology lifecycle management
- Excellent crossfunctional leadership skills to drive alignment across engineering product and business teams
- Strong analytical skills including the ability to use data to drive decisionmaking and measure program success
- Ability to manage vendor contracts relationships and servicelevel agreements (SLAs)
- Outstanding communication and organizational skills to manage multiple initiatives and partner relationships
- Experience leading risk assessment and mitigation strategies for complex technology deployments
Bonus:
- MBA or advanced degree in a related technical field
- Six Sigma PMP or Agile certification
- Experience managing IT infrastructure and business technology projects in an ecommerce or retail environment
- Prior experience in operations logistics or supply chain technology implementation
- Experience with IT governance compliance and process automation
- Ability to travel up to 50 as needed for business operations and technology rollouts
Required Experience:
Director
Employment Type
Full Time
