Student Success Coordinator
Student Success Coordinator
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$ 43940 - 53560
1 Vacancy
Job Description
This position may be eligible for a hybrid work arrangement that may include a partially remote work location consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. The Student Success Coordinator is responsible for managing student retention through providing proactive outreach reactive support and comprehensive and exceptional customer service. This position is the critical first line of support for MAC students in the online format. Additionally they support the student engagement academic and operations activities for both formats of the MAC Program. The SSC is assigned a group of enrolled students and is expected to serve as their primary advisor from matriculation to graduation.
Required Qualifications Competencies And Experience
*Strong student focus and customer service skills. *An empathetic and diplomatic communication style. *Ability and willingness to interact with people over the phone or over email as a large part of the day. *Motivated organized and keenly sensitive to students collective and individual needs. *Ability to work in a team environment and work independently. *Strong counseling skills including listening guiding and problemsolving. *Excellent professional judgment in handling demanding customers. *Move quickly and adeptly between a wide range of projects amidst unpredictable circumstances. *Working knowledge of Microsoft Office. *Regular evening and weekend work is required to meet the needs of our working professional students.
Preferred Qualifications Competencies And Experience
Experience in a University or higher education setting preferred.
Work Schedule
MondayFriday 8am 5pm.
Required Experience:
Staff IC
Employment Type
Student
