Communications Coordinator

The Communications Coordinator serves as a key member of the Development and Communications department which is charged with sharing the good work of ICS with donors funders volunteers and the community. Under the general direction of the Communications Manager the person in this position is responsible for managing digital media collating a company photo archive creating and maintaining digital assets ensuring brand consistency and working with colleagues throughout the organization to provide a positive client experience.

ICS exists to help individuals and families achieve selfsufficiency and lead healthy and independent lives. The organization provides a wide range of programs to help hungry homeless lowincome and underemployed people move from crisis to stability and to support older and disabled adults in living independently and aging in place in their homes. ICS is grounded in the core values of respect integrity compassion collaboration and innovation both internally and in every interaction with clients and the community.

All positions at ICS are expected to interact with participants volunteers and staff in a professional manner reflecting ICSs Core Values Respect Integrity Compassion Collaboration and Innovation.

Volunteers and donors are integral to successful missiondelivery of ICS services. Employees are expected to interact with all volunteers and donors in a manner consistent with ICS core values.

DUTIES AND RESPONSIBILITIES:

Social Media

Create a monthly social media calendar that incorporates announcements personal stories partnerships connections with current events and updates from all program areas within ICS.

Create content and schedule posts and stories for Facebook Instagram and Twitter.

Monitor and reply to comments on social channels.

Work with Communications Manager to leverage advertising opportunities on social channels. Understand monitor and track social media analytics.

Website

Update website content through WordPress.

Create image sliders for homepage.

Track monthly metrics with Google Analytics.

Regularly review site to ensure content is up to date and pages display correctly on computers and mobile devices.

ENewsletters

Draft weekly and monthly enewsletters in Constant Contact. Write copy and select photos.

Maintain contact lists in Constant Contact.

Report email analytics monthly.

Assets and Collateral

Photograph daily activities and special events at all four ICS locations and partner sites.

Maintain an archive of photos that is easy for colleagues to search and use.

Create and edit short videos highlighting ICS programs and people.

Provide review redesign and editing support for PowerPoint presentations and documents created by staff in all areas of the organization.

Interview and photograph clients volunteers staff event participants donors and partners to maintain a library of quotes stories and testimonials and to collect content used to produce collateral.

Print production for newsletters brochures signage postcards and other printed materials.

Coordinate with Front Office Managers to stock brochure racks in all four ICS offices.

Create and manage Google Ads and other digital ads

General Communications Support

Provide support for meetings and programmatic and department special events.

Remain informed about activities in all departments of the organization and at all locations.

Participate in weekly department meetings and monthly allstaff meetings.

Other duties as assigned.

Required Qualifications

Bachelors degree from an accredited college or university with a major in journalism communications public relations media communications English or other closelyrelated field as determined by the department head at the time of recruitment AND one year of experience in journalism public relations technical writing or media relations.

Strong graphic design and desktop publishing skills with proficiency using Adobe InDesign Photoshop MS Office 365 and Sharepoint.

Proficiency using Adobe Premiere and Illustrator Canva Word Press and Constant Contact.

Excellent written communication skills including editing and proofreading.

A creative mind that lends itself to seeking opportunities and finding solutions.

Detailoriented and conscientious.

Ability to manage multiple projects and work assignments.

Maintain a valid Arizona drivers license reliable transportation clean driving record and current auto insurance.

Must pass a background check.

Ability to pass background check and maintain Arizona Level 1 Fingerprint Clearance Card

Preferred Qualifications

Bilingual Spanish and English preferred

Commitment to social services volunteerism and interfaith activities

Ability to take direction and carry out assignments with accuracy and quality.

Minimum one year of experience maintaining social media channels for a business educational institution or nonprofit organization.

Flexibility to adapt in response to changing needs and conditions.

Experience creating or maintaining websites.

Experience using a donor database or other CRM system.

Experience with online ticketing and auction platforms.

Comfortable using a digital SLR camera.