Sap Bi Support Consultant
Sap Bi Support Consultant
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Job Description
We have an immediate opening for a Freelance Senior BI Support Consultant with SAP BusinessObjects SAP BPC and Qliksense experience to join our Madrid Spain team to work with one of our important customers in Madrid until at least end of 2018 (may be extended). The role is ideal for someone with 35 years experience in the HelpDesk/L1 & L2 support for incidence tracking and resolution.
Job Responsibilities:
- Provide customer support for Business Intelligence Performance Management Solutions and Data Discovery;
- Manage and coordinate the BI and Planning Customer support inbox address and measure requests questions and incidents with Standard Incident Management
- Secure and optimize the resolution of incidents via structured procedures and concrete SLAs
- Generate documentation and communicate to Business Partners (knowledge database new deliveries in Production service alerts etc..
- Empower customers to be independent by providing guidance in using SelfService Customer Support Knowledge Management tools
Education & Experience:
University degree in Computer Sciences Computer Engineering or similar studies
At least 35 years of experience in an IT role (especially in the HelpDesk/L1 & L2 support) working with incidence tracking and resolution for Business Intelligence and Performance Management solutions
Proven experience in medium complexity customer facing activities
Ideally experienced in Analytics tools (such as SAP BPC SAP BusinessObjects Qlik Sense).
Experience working with databases is a plus
Work in an English spoken environment and with distributed and multicultural teams is a plus
ITIL certification is a plus
Key Capabilities:
Selfmotivated with the ability to prioritize meet deadlines and manage changing priorities;
Ability to work under pressure
Excellent analytical skills problem determination and resolution processes
Excellent Oral and Written Communication skills
Selfmotivated leader with excellent time management
Familiar with customer support processes (work flows standard procedures)
Capacity to identify issues and their impacts
Flexible and Professional
Excellent Organization skills
Excellent interpersonal skills; team player
Fluent English mandatory Spanish is a plus
Location/Availability:
Availability fulltime freelance contract and legally entitled to work in Spain/EU
Required Experience:
Contract
Employment Type
Full-Time
