Firstmark Services Representative II - Processing
Firstmark Services Representative II - Processing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.
Respond to customer inquiries regarding general consumer loan issues and questions. Responsible for the research and administration that relate to these activities.Hourly pay rate: $13.50
Must reside within a 60mile radius of Lincoln NE Brownsville TX Atlanta GA or Madison WI
Ensure integrity of data and information.
Respond to customer requests by accessing Loan Servicing and/or Originations systems.
Resolve issues and complete document transactions (school enrollment updates deferment/forbearance processing borrower payments monetary transactions claims processing).
Update information on accounts in the Loan Servicing and/or Originations systems.
Utilize imaging systems.
Perform other tasks related to resolving customer needs.
Contact customers on accounts.
Negotiate transactions in accordance with established laws regulations and policies.
Prepare reports or filings.
Monitor and maintain various documents.
Research and correct issues in an appropriate time period as designated by department standards.
Reconcile assigned accounts.
Assist other departments in investigating problems as needed.
Maintain performance data within the appropriate systems.
Mentor/Train other associates as needed.
.Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
Contribute to Continuous Process Improvement.
#INDFirstmark
EDUCATION:
High school degree or equivalent required.
EXPERIENCE:
1 2 years customer service experience and/or general work experience preferred. Knowledge of Loan Servicing and/or Originations systems preferred.
COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
Service Excellence
Oral communications
Written communications
Teamwork
Accuracy/Attention to Detail
Working with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
