Manager Continuing Education Programs
Manager Continuing Education Programs
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Job Description
Position Title:
Manager Continuing Education ProgramsTime Type:
Full timePosition Summary and Qualifications:
The Manager of Continuing Education Programs will support the enrollment delivery and administration of a diverse portfolio of online noncredit continuing education courses and programs at SJU. This position combines program management operational oversight and learner support to ensure highquality userfriendly and financiallysustainable offerings. The ideal candidate will effectively collaborate across academic and operational divisions support relationships with external partners and deliver firstclass customer service to prospective and enrolled students.Essential Duties & Responsibilities:
Operational Oversight:
Configure administer and maintain systems including the CRM platform Slate an LMS noncredit platform digital badging platform and other systems as needed to support student learning and program delivery.
Coordinate enrollment processes including registration payment and learner communications.
Ensure compliance with institutional policies data privacy regulations and accessibility standards.
Develop and manage operational workflows to enhance efficiency and scalability.
Serve as the custodian of noncredit student records
Learner and Faculty Support:
Serve as the primary point of contact for online noncredit learners before during and after program enrollment; providing exceptional customer service.
Together with the departments offering noncredit courses address learner concerns resolve issues and ensure a seamless learning experience. Provide technical support to students and faculty.
CrossDivision Coordination:
Collaborate effectively with offices and divisions across the university including marketing and communications registrar IT and academic finance.
Evaluation and Continuous Improvement:
Monitor program performance through surveys feedback and data analysis.
Support the use of data to refine offerings improve processes and enhance learner satisfaction.
Contribute to the preparation of reports and presentations for institutional leadership on revenue projections program impact and outcomes.
Other duties as assigned
Minimum Qualifications:
Required
Bachelors degree in Education Business or a related field
35 years of experience in program administration and/or customer service preferably in the area of online adult learning and continuing education
Strong organizational project management and problemsolving skills.
Mission and results driven selfstarter who can independently learn and problem solve.
Ability to analyze data and use insights for decisionmaking.
Excellent written and verbal communication skills.
Customerfocused mindset with a commitment to delivering exceptional learner experiences.
Strong collaboration skills to work with various departments and levels across the institution.
Preferred:
Masters degree in a related field
Knowledge of Slate LMS platforms digital badging systems and digital learning tools.
Experience with online course design
Experience with sales business development and partner engagement.
Physical Requirements and/or Unusual Work Hours:
12 weekend days and some evenings per semester for admission events department programming
Note to Applicants: Please upload a resume and personal statement as part of your application materials. All attachments should be uploaded into the Resume/CV field.
Saint Josephs University is a private Catholic Jesuit institution and we expect members of our community to be knowledgeable about and to make a positive contribution to our mission. Saint Josephs University is an equal opportunity employer that seeks to recruit develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity diversity and inclusion. EOE
Saint Josephs University prohibits discrimination on the basis of sex in its programs and activities including admission and employment in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator email visit Campion Student Center suite 243 or call. To learn more about the Universitys Title IX policies the process for filing a report or formal complaint of sex discrimination sexual harassment or other form of sexual misconduct and the Universitys response to reports and/or formal complaints please visit www.sju/titleix. Inquiries may also be directed to the Federal agency responsible for enforcing Title IX the U.S. Department of Education Office for Civil Rights.
Required Experience:
Manager
Employment Type
Full-Time
