IT Application Support Specialist- L2L3

As an experienced IT Application Support Specialist you will join our dynamic Managed Services team. Your primary responsibility will be to provide support troubleshooting and maintenance for a wide range of enterprise applications with a focus on payroll systems enterprise content management (ECM) platforms data visualization tools CRM applications and other specialised tools.

You will diagnose troubleshoot and resolve applicationrelated issues promptly ensuring minimal disruption to business operations. Perform routine maintenance updates and patches on applications ensuring they remain secure and up to date. You will continuously monitor application performance identify areas for improvement and collaborate with internal teams to optimize functionality and ensure system reliability.

On a daily basis you will collaborate with other IT teams and departments to implement new systems or upgrades ensuring seamless integration and minimal downtime. Proactively offer support for a variety of specialised software including document management printer monitoring and management freight management print management and time and attendance tracking. Work with vendors to resolve system issues and bugs and log businessrequested system enhancements.

On offer is an exciting career where youll make an impact and work with innovative technology solutions. Youll perfect your skills alongside a talented and collaborative team while enjoying the recognition progression and extensive benefits of a global organisation. 

Qualifications :

• Proven experience as an IT Application Support Specialist or in a similar role.
• Strong knowledge of enterprise applications particularly payroll systems ECM platforms data visualization tools and CRM applications.
• Excellent troubleshooting and problemsolving skills.
• Ability to perform routine maintenance updates and patches on various applications.
• Strong collaboration skills and the ability to work effectively with internal teams and external vendors.
• Excellent communication skills and the ability to explain technical issues to nontechnical users.
• Good organisation skills to manage and prioritise multiple tasks in a fastpaced environment
• Tertiary qualifications in Information Technology Computer Science or equivalent experience

Good to have:

• Experience working for a Managed Service Provider
• Strong knowledge of ITIL framework
• Familiarity with Servicenow or similar IT service management software
• Experience in supporting the following software
  • Remote printer monitoring and management solution (e.g. FMAudit)
  • Managing multifunctional devices in an enterprise environment
  • Warehouse freight management platform (e.g. MachShip)
  • Print management software (e.g. Papercut) 
  • Time and attendance management system (e.g. Mitrefinch)

Additional Information :

Why join us: 

NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your wellbeing and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AIdriven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.

NCS Australia is an equalopportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.

At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks

Remote Work :

No

Employment Type :

Fulltime