Guest Relations Manager
Guest Relations Manager
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
- To provide first class service to the apartment guests by assisting them in a sincere and courteous manner ensuring that the extra mile for the element of experience matters and ensure total guest satisfaction.
- Demonstrate working knowledge of all services and facilities of the Frasers Hospitality facilities and local area ensuring guests can be assisted with any queries.
- Provide leadership and support to all members of the Front Office team ensuring they are equipped to fulfil their duties.
- Overall responsibility of the daytoday operations ensuring the Front Office department runs smoothly.
- Managing staff teams including property raising standards and ensuring smooth operation working with all Department Heads and under instruction of the FOHM/GM/DGM.
- To actively seek ways to improve the operations and customer service and ensure the implementations of agreed actions.
- Assist the Front of House Manager in all required adhoc tasks to ensure the property operates smoothly.
Qualifications :
Requirements
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in Turkey.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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