drjobs Retail Assistant Manager

Retail Assistant Manager

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1 Vacancy
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Job Location drjobs

Polokwane - South Africa

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

RETAIL ASSISTANT MANAGER IN BELABELA LIMPOPO:

JOB PURPOSE:
To provide assistance to the Retail Manager in regards to an oversight and leading all operations of the store in ensuring that the store functions smoothly while optimizing profits.

The role will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring stock availability to customers at all times.


JOB ROLE REQUIREMENTS:

QUALIFICATIONS:
  • Grade 12
  • Diploma/Degree in Retail or Business or related qualification will be advantageous
EXPERIENCE:
  • Minimum of 5 years experience working in a retail environment ideally in a supervisory or leadership level.
KNOWLEDGE REQUIRED:
  • Prior knowledge and experience in management of; Inventory/stock buying staff products merchandising costs and profitability of the store.
  • Knowledge of stock management systems like ERP Meat matrix e.t.c
  • Knowledge and understanding of FMCG environment and related legislation
  • Management of perishable products with short shelf life especially in meat industry
  • Basic Understanding of retail consumer behaviour and purchasing trends
  • Basic Understading of the retail and meat market
SKILLS REQUIRED:
  • Excellent verbal and written communication skills.
  • Proficient in MS Office Suite.
  • Demonstratable analytical skills.
  • Basic Understanding of income statements cash flows stock management reporting and all basic financial systems.
  • Excellent interpersonal skills and ability to communicate effectively.
  • Exceptional customer service and people management skills.
  • Energetic and selfstarter
KEY PERFORMANCE AREAS (KPAS):

1. Stock Management
Stock Ordering
  • Place orders with factories and other suppliers
  • Follow up on orders
  • Manage deliveries delivery dates and stock upon arrival
  • Manage stock order volumes
Stock Receiving
  • Receive ordered stock
  • Report delivery shortfalls and damages
  • Follow up on nonreceived stock
  • Capture received stock on Meat Matrix
Stock controlling
  • Daily stock levels reporting
  • Run stock depletion reports cashiers
  • Balance off with stock receiving
  • Manage stock levels threshold
  • Manage stock shrinkage: stock losses/damages/dumpings
2. Housekeeping
  • Store cleanliness including but not limited to all floors bathrooms office spaces passageways isles packing areas chillers freezers cashier till points and Deli (Hot Foods) area.
  • Always maintain high level of HACCP standards throughout the store.
  • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.
3. Employee Management
  • Employee Recruitment
  • Onboarding and Induction of new employees
  • Training and Development
  • Employee Relations (Discipline in the workplace)
  • Performance Management
  • Employee Wellness
  • Employee Motivation
4. Store Organisation
  • Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: checkout ques.
  • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all instore (current) promotions.
  • Rearrangement of store shelves and products
  • Managing of nonmoving items and display areas
5. Cash Management
  • Manage and assist with daily cash ups.
  • Minimise cash losses
  • Manage picking up and dropping off of cash in the store
  • Manage cash on ATM
  • Manage safety of cash movement within the store
  • Manage and keep the safe secure and locked at all times
6. Customer Service
  • Deliver excellent service to ensure high levels of customer satisfaction
  • Create a store that meets local needs by building an understanding of customerproduct preferences.
  • Manage and analyse customer complaints to get insights for improvement of customer satisfaction
  • Be the custodian of customer experience and lead brand loyalty
  • Responding to customer complaints and comments promptly and accurately.
  • Scan and analyse customer environment purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
7. System Administration
  • Manage staff clockings via ERS.
  • Maintan and understand the system Meat Matrix.
  • Manage and maintain CCTV cameras.
  • Ensure availability of physical security guards in store.
  • Manage the alarm system internally.



Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

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