Design for Service Commodity Manager Engine and Thermal systems

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In this position...

Ford Customer Service Division (FCSD) has restored the Design For Service (DFS) organization to improve vehicle serviceability during Forward Model vehicle Platform Technology and Program development. The DFS Commodity Manager is responsible for leading DFS Commodity Specialists which function as a primary FCSD interface to the Product Development Forward Model Development (Platform/Program/Unit/Technology) teams. The DFS Commodity Manager and team will be focused on Engine (ICEs/HEV) and Thermal systems.

The DFS Commodity Teams core responsibilities:

• Improve serviceability in future product designs
  • Proactively work with PDPlatform/Program/Unit/Technology teams to influence design for improved serviceability and overall customer ownership experience.
  • Engage assigned PD teams in early design milestones to positively influence vehicle serviceability reduce Cost of Ownership and increase quality of repairs
  • Identify/Champion resolution of High Impact Serviceability Actions
  • Monitor service requirements; introduce new requirements identify improvements manage revisions and ensure service requirements are met or have an approved deviation.
  • Identify required Essential Special Service Tools (ESSTs) and work with PD to secure funding.
  • Support delivery of the targeted Warranty Cost Avoidance $ objective through identification and implementation of serviceability improvement opportunities (example: reducing service labor times for a given repair eliminating need for Essential Special Service Tools (ESSTs) servicing at a lower component level)
• Deliver common and efficient global processes
  • Lead effort to define new service strategies and support dealer service strategy.
  • Lead effort to define service strategy for introduction of commodity related technology.
  • Lead advance service engineering effort to influence GTDS integration and GPDS development to ensure design for service is integrated into critical advanced workstreams.
  • Support updating of DFS processes to align with the new PD development system (GPDS) and best practices
• Culture/Our Truths
  • Role model the Ford OS behaviors & develop team to achieve success in Excellence Focus and Collaboration
  • Promote/embrace work life balance tools
  • Conduct Individual Development Plan meetings and ensure implementation
  • Utilize empowerment coaching & counseling w/actional feedback team building and process improvements to create a work atmosphere that develops employees to their fullest potential.
  • Demonstrate global leadership ensuring roles and responsibilities are defined/agreed and Global Design for Service processes are followed.

Youll have...

This leader should be comfortable and familiar in representing the Voice of the Dealer & Technician as a key input when interfacing with PD and other crossfunctional teams along with maintaining Voice of the Customer mindset as well. The ideal candidate has the following:

• Bachelors Degree
• 5 years of professional experience
• 2 years of experience leading a team
• Experience and ability to:
  • Lead through influence and collaborate across the Enterprise
  • Use data and customer insights to influence strategic decisions
• Global experience in working with all regions (Eu S. America International Markets China)

Communication

• Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership Crossfunctional departments etc.
• Possess strong interpersonal skills demonstrating professionalism in all actions.

Own Working Together

• Collaborative team player focused on building strong relationships
• Believe in skilled and motivated people working together
• Focused on continuous development of self and others

Strategic Thinker

• Ability to work independently thought leadership forwardthinking

Even better you may have...

• Masters Degree
• 3 years of experience leading a tream
• Key knowledge/experience preferred:
  • Technical acumen related to assembly/disassembly of mechanical systems/components as well as technical publications
  • Familiarity and experience with Dealer Operations strongly preferred (specifically tied to Fixed Operations)
  • Knowledge of Product Development processes and vehicle development production system preferred (knowledge of competitive OEMs processes are welcome)
• Experience in leading a team preferred

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental vision and prescription drug coverage
• Flexible family care days paid parental leave new parent rampup programs subsidized backup child care and more
• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits click here

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LIHybrid #LIDP1