Family Investment Specialist IV

A Family Investment Specialist IV is the advanced and lead worker level of work providing specialized services in eligibility determination or quality assurance review of customer eligibility for Family Investment Administration (FIA) programs. Employees in this classification in eligibility determination are assigned special complex cases and in quality control review a monthly required number of cases processed by eligibility determination workers to assure accuracy and compliance with State and federal regulations. Employees in this classification assign review and approve the work of and train lowerlevel Family Investment Specialists.

Employees in this classification receive general supervision from a Family Investment Specialist Supervisor or other higherlevel administrator. Employees may be required to work evenings and weekends and may be required to visit clients in their homes or at facilities such as nursing homes group homes and hospitals.

Examples of work:

• Assigns and reviews the work of and trains lowerlevel Family Investment Specialistsfor completeness accuracy application of and compliance with State and federal policies procedures laws rules and regulations

• Provides specialized services in the Family Investment Administration (FIA) of the Maryland Department of Human Services in eligibility determination or quality control

• Reviews cases processed by eligibility determination workers for Public Assistance Medical Assistance Food Stamps or other services in the Family Investment Administration (FIA) of the Maryland Department of Human Services for quality control reviews eligibility determinations for accuracy and compliance with State and federal policies procedures laws rules and regulations

• Calculates income and resources to verify benefit category and level

• Interviews clients to verify information in case records

• Contacts individuals employers landlords attorneys financial institutions medical offices and government and community agencies to obtain verify or clarify information required for eligibility determinations such as income resources residency and household composition

• Contacts customers regarding discrepancies and refers questionable cases to the fraud unit for further followup

• Determines causes of errors in eligibility determinations and recommends corrective actions

• Reviews reports and applies that information to the review of eligibility determinations

• Records and updates information in automated databases and classifies and codes errors for statistical analysis

• Serves as an advocate on behalf of customers

• May prepare appeal packages or testify in administrative and appeals hearings

• May make home visits to customers homes to gather information

• Performs other related duties

Applicants must meet all minimum (and selective) qualifications to be considered and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: An Associate of Arts degree from an accredited college or university.

EXPERIENCE: Three years of experience determining eligibility for governmental assistance programs or monitoring compliance in those programs.

NOTES:

1. Candidates may substitute additional experience determining eligibility for governmental assistance programs or monitoring compliance in those programs on a yearforyear basis for up to two years of the required education.

2. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5 Subtitle 2 Section 204 (b)1 of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Maryland Department of Human Services do not have the authority to accept substitutions or equivalents.