Senior Customer Success Engineer II
Senior Customer Success Engineer II
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Job Description
Senior Customer Success Engineer II
Location: Bangalore India
Shift:EST
About The Team
Rubriks Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubriks SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact a trusted advisor to Rubriks customers and partners and works closely with cross functional teams in order to deliver the value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an indepth knowledge of Rubriks solutions data protection and recovery strategies and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront.
In a world where data is the lifeblood of every organization Rubriks Customer Support Team serves as the backbone of our customers data security strategy. Their technical prowess commitment to customer success and dedication to rapid response ensure that our customers data remains protected and available no matter the challenges that come your way.
About the Job:
Senior Customer Success Engineers provide enterprise level technical support to our customers via phone web email chat and other support channels as required.Customer Success Engineers deliver effective solutions to both technical and nontechnical end users while also supporting a wide range of technologies and cloud deployments.
What you will Do:
- Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more indepth technical and problemsolving skills
- Listen to customer concerns and issues uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems and recommend / implement appropriate solutions to resolve the problem.
- Independently diagnose and resolve problems within our sphere of the customer environment
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
- Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices
- Research troubleshoot and resolve escalated customer issues
- Provide prompt and accurate feedback to customers
- Requires the individual to exercise excellent judgment at a fasterthan average pace while paying extremely close attention to detail and courtesy
- Ensure proper recording and closure of all issues
- Interact with various internal teams such as escalations engineering and facilitate communication between customers and other teams
- Contribute technical content to Rubriks leading Deployment Guides Knowledge Base FAQs etc..
- Demonstrate case management skills for each case by resolving various issues quickly and proactively involving resources as needed to achieve high customers satisfaction.
- Produce written designs and documentation regarding proposed or actual cloud deployments
Experience You will need:
- 8 years doing enterprise technical support/Dev Ops Troubleshooting including advanced issues such as snapshots replication data recovery cloud deployments networking and vmware administration
- Must have outstanding problemsolving skills
- Must have good technical knowledge of Vmware linux Kubernetes Google cloud platform Aws and azure. Office 365 api database knowledge preferably MSQL Scripting Knowledge (Python Perl) Automation skills Micro services architecture SaaS systems managing apps on clouds.
- Knowledge and hands on experience on cloud deployments.
- Willingness to learn and adapt to the entire technology stack
- Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
- A Bachelors degree in Computer Science or Engineering.
#LIDR2
Join Us in Securing the Worlds Data
Rubrik (NYSE: RBRK) is on a mission to secure the worlds data. With Zero Trust Data Security we help organizations achieve business resilience against cyberattacks malicious insiders and operational disruptions. Rubrik Security Cloud powered by machine learning secures data across enterprise cloud and SaaS applications. We help organizations uphold data integrity deliver data availability that withstands adverse conditions continuously monitor data risks and threats and restore businesses with their data when infrastructure is attacked.
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Inclusion @ Rubrik
At Rubrik we are dedicated to fostering a culture where people from all backgrounds are valued feel they belong and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the worlds data.
Our goal is to hire and promote the best talent regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
Our Company: We are committed to building a meritbased organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging can thrive and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment.
Required Experience:
Senior IC
Employment Type
Full Time
