Customer Success Manager

** MUST LIVE IN AZ**

Pursue your opportunity for career success at Gridline a fast-growing technology and analytics company headquartered in Scottsdale Arizona. Join us on our mission to transform delivery fleet operations and performance. Our innovative world class telematics solutions and services are improving the delivery performance of many of Americas best-known brands!

Gridline fosters a positive work environment that supports all of our team members in reaching their professional potential. Our company culture is committed to open communication and a collaborative team approach that leverages expertise experience and innovative thinking across a broad range of skills. Gridline values diversity in the workplace promotes personal work-life balance and recognizes the excellence of motivated teams and individuals.

If you are looking for a career experience that is much more than just a job youre at the right place! At Gridline we know its our people who make our company great. Come join our enthusiastic energetic team that is driving the future of fleet technology!

General Job Description:

The Customer Success Manager maintains and expands relationships of their assigned accounts by understanding our customers business needs and bringing forth opportunities to the sales team. The Customer Success Manager represents the entire range of company products and services on behalf of the organization therefore must be detail oriented extremely well organized and can communicate well with others. The position has direct customer contact with Enterprise level accounts and requires deep analytical thinking and system administrative responsibilities. The Customer Success manager must also be able to work independently act professionally in all aspects of this position and work in an environment that can be very fast paced and challenging. While this is not a sales position a Customer Success Manager should have a good understanding of an internal business sales process.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operate as lead point of contact for any and all matters specific to your customer accounts
• Build and maintain strong long-lasting customer relationships with key personnel in assigned customer accounts
• Develop a trusted advisor relationship with your accounts
• Coordinate conference calls with the main point of contact once per quarter
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of quarterly initiatives to management and track key account metrics
• Identify opportunities within accounts and engage sales team
• Ensure all issues are handled in a timely manner
• Proactively assesses clarifies and validates customer needs on an ongoing basis
• Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel and 3rd party applications
• Introduce 3rd party company software products
• Ability to work inter-departmentally to fulfill customer requests
• Weekly report validation per account
• Manage and maintain each account within Salesforce
• Coordinate pilots for new services
• Support customer presentations and training

Knowledge Skills and Abilities:

• Service-oriented with a focus in escalated customer requests
• Extensive experience in examining investigating and solving dynamic and complex problems
• Ability to think out-of-the-box and develop creative solutions
• CRM software experience ( preferred)
• Excellent technical and troubleshooting skills
• Outstanding communication skills both written and verbal
• Strong follow up skills
• Highly self-motivated with the ability to multi-task
• Can work independently with minimal supervision as well as work with a team
• Extremely organized and able to prioritize
• Adaptable and willing to learn
• Willingness to lend a hand where needed based on department needs
• Comfortable calling customer and good phone etiquette
• Proficient with Microsoft Office Suite

Education and Experience:

• Bachelors degree in related field or equivalent job-related experience preferred
• 3 years Customer Relations or related experience (in a SAAS environment preferred)
• 1-2 years high level technical support experience
• CRM experience (salesforce preferred)

Benefits:

• 401K/Roth with a Company contribution regardless of participation
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Company Paid Critical Wellness Insurance
• Company Paid Medical Gap Insurance
• Company paid Telemedicine Insurance
• Company Heavily Contributes to Medical Vision and Dental insurance plans
• Voluntary Cancer Insurance
• Voluntary Accident Insurance
• Generous Paid Time off and Company perks

Employment is contingent upon the completion of a satisfactory Background check Drug test Reference check and Execution of an employment/noncompete/confidentiality agreement.