Customer Success Manager
Customer Success Manager
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USD 60000 - 70000
1 Vacancy
Job Description
Summary
As a Customer Success Manager you will play a pivotal role in our Customer Success organization driving customer satisfaction and sales growth. Your primary focus will be nurturing existing relationships with customers and end users and cultivating new ones ensuring a seamless customer experience and contributing significantly to our sales momentum.
This is a US-based remote or hybrid position. Employees who live within 30 miles of a Brivo office are expected to work on-site 2 days per week.
Responsibilities
- Partner with the appropriate sales teams tonurture strong customerrelationships ensuring a seamless and exceptional customer experience
- Maintain regular communication with key account representatives of multifamily customers fostering strong relationships and identifying growth opportunities
- Develop a deep understanding of customers current and future needs identifying and presenting opportunities for customers to expand their use of Brivo products
- Execute proactive retention strategies to ensure long-term customer loyalty and satisfaction such as conducting regular business reviews
- Lead project management for new account roll-outs and guide new customers through a seamless onboarding process using the multifamily customer playbook
- Utilize Salesforce to track and analyze key performance indicators providing actionable insights to management
- Acquire and maintain expertise in internal Brivo administrative processes enabling swift resolution of customer issues and proactive problem-solving
Qualifications
- 3 years of experience in a Customer Success Account Management or similar client-facing role preferably in the SaaS or multifamily industry
- Proven track record of achieving sales or revenue growth targets
- Ability to identify and capitalize on opportunities for collaboration and partnership with customers
- Customer-centric mindset with a proven ability to anticipate needs resolve issues and exceed expectations
- Exceptional verbal and written communication skills with a keen ability to engage and build rapport with customers
- Capable of working both independently and collaboratively within a team environment
- Proactive and innovative mindset with a passion for continuous improvement
- Working knowledge of Salesforce Jira Asana or similar customer tracking and project management software is preferred
The compensation package for this full-time position includes a base salary range of $60000 - $70000 annually. Individual compensation packages are based on job-related skills experience qualifications work location training and market addition to cash compensation (base salary and where applicable incentive or overtime pay) Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate multifamily residential and large distributed enterprises. The companys comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation elevate employee and tenant experience and improve the safety of all people and assets in the built environment. Brivos building access platform is now the digital foundation for the worlds largest collection of customer facilities protecting over 600 million square feet across 60 countries. Brivo is privately held and headquartered in Bethesda Maryland USA. Learn more at .
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process please contact
Required Experience:
Manager
Employment Type
Full-Time
