Realtime Analyst
Realtime Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting
This person will require strong analytical skills attention to detail positive professional attitude and the ability to work in a team environment.
WFM Tools Competency i.e. IEX Aspect BluePumpkin.
Exposure to at least one of the Voice ACD tools like Avaya CMS Nortel Genesys etc.
Raising alarms about nonadherence to schedules Raising prior alarms in case of any risks to meet line adherence goals
Ensure tight management of FTE requirements and delivery
Excellent communication skill in oral and written.
Ability to manage allocated tasks and perform them with little supervision
Would be responsible for analyzing data to ensure accuracy
Qualifications :
Matric with
WFM Experience at least one year working as an RTA
MS Excel Skills
Additional Information :
Shifts 24/7
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
