Product Advisor Midtown
Product Advisor Midtown
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Job Description
Who we are
At Rocky we feel our best in nature and we feel our best when we nurture ourselves with nature. Thats why for 25 years weve been students of this glorious Earthformulating everyday essentials that nurture your skin body and hair all crafted with care here in the Canadian Rockies.
Like nature were growing. With 13 stores open in Western Canada were expanding nationwidestarting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke.
Our new stores are designed to bring nature indoors. Crafted from natural materials they guide customers through immersive sensorial experiences anchored by our signature sink unique to each location.
Growing our culturefocused team means finding those who share the belief that we are a part in the greater ecosystem working together to make a positive impact in our communities and for the Earth.
Are you a natural fit for the new world of Rocky
The position
The Product Advisor is responsible for creating a memorable authentic and sudsy experience in our stores for all customers. utilizing a wealth of natural product knowledge & experience you will advise our customers on the journey towards a natural product or a whole new lifestyle.
This is a permanent parttime position requiring a minimum availability of 15 hours per week.
What youll be doing
- Consistently set the example by demonstrating personal customer service and selling skills aligned to Rockys service standards and expectations
- Encourage support and share knowledge with team membersto cultivate team spirit
- Participate in the completion of instore presentation to defined brand standard to create an optimal and consistent shopping experience
- Share customer feedback and observations with the Store Leader to foster continuous improvement
- Address customer concerns and complaints readily and with intent
- Strive to drive revenue and performance metrics including revenue ATV and conversion
- Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
- Support a consistent customer experience through tidying replenishment and other tasks assigned; selfmanage to identify tasks that positively contribute to the instore experience
Does this sound like you
- You have proven success in offering extreme customer service in a retail setting
- You are a team player and a kind person
- You have a love for natural products and a desire to share your passion with your team and your customers
- You have an ability and passion to have fun laugh and promote kindness
- You have a fearlessness to give it a go
- You have a flexible schedule and are available to work evenings weekends and holidays. this position requires a minimum availability of 15 hours per week including at least two closing shifts per week and availability on two out of three weekend days (Friday Saturday Sunday)
Whats in it for you
- This position pays between $15.00 $17.00 per hour depending on experiencewith the opportunity to earn a monthly retail bonus
- Significant product discounts and quarterly allowances
- Share in Rockys success The Great Game profit sharing program
- Access to a dedicated Rocky coach to help you optimize your potential
- The opportunity to participate in Culture Club organized activities
Application
- We are accepting applications for the Product Advisor positionuntilsuitable candidates arefound.
- Eligibility:candidates must be legally authorized to work in Canada.
- Apply online or drop by our store with a resume we would love to meet you!
Required Experience:
Unclear Seniority
Employment Type
Part-Time
