German-speaking IT Service Desk Agent to Barcelona Mlaga and Valencia
German-speaking IT Service Desk Agent to Barcelona Mlaga and Valencia
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Job Description
Job Description
Experience the power of a gamechanging career!
Are you ready for whats next Join a global leader in technology and services powering some of the worlds most recognized brands. Our client helps businesses improve and innovate with cuttingedge solutions in over 70 countries! As an IT Service Desk Agent in Barcelona (Onsite) youll be part of a dynamic team that supports top brands in tech finance travel fashion healthcare and beyond.
Unlock your potential!
We believe in growthboth for your career and personal development. Thats why we provide comprehensive training stateoftheart tools and continuous support to help you succeed. With our client internal promotions are common and 80 of leadership roles are filled from within! Youll have access to FREE Learning & Leadership Development programs to take your career to new heights.
About the company
Our client is a global leader in customer experience (CX) solutions and technology. With more than 270000 employees worldwide the company provides services in over 70 countries offering multilingual support to some of the worlds most recognized brands. Known for its innovative approach and commitment to employee development the company fosters a diverse and inclusive work environment where career growth is encouraged.
What will you do
Provide firstline IT support via phone email chat or a selfservice portal.
Diagnose and resolve technical issues using remote access tools.
Track and prioritize IT requests in a service management system.
Utilize internal resources for firsttime resolution.
Collaborate with 2ndlevel support teams and external service providers.
Guide employees in effectively using systems and devices.
Candidate profile
Fluent in German (proficient/bilingual) and advanced in English.
Experience in 1st or 2ndlevel IT support preferably in a largescale setting.
Strong technical skills with Windows 10 Office 365 MS Teams and troubleshooting hardware/software.
Problemsolving mindset with strong analytical abilities.
Familiarity with ITSM ticket systems (e.g. ServiceNow) and ITIL V4 processes is a plus.
Customeroriented proactive and eager to learn.
Open to flexible shifts and professional growth opportunities.
Employer offers
Fulltime permanent contract 39 hours/week): Monday to Friday 08:0017:00.
Competitive salary: 22000 gross/year up to 2400 gross/year in bonuses.
Prime office location in Barcelona.
Fully paid training to set you up for success.
Career growth programs and specialized courses to help you develop professionally.
About Barcelona
Barcelona is a vibrant multicultural city offering the perfect mix of beach and urban life. With a rich history worldfamous architecture and a buzzing tech scene its an ideal destination for those seeking career growth and a high quality of life. Enjoy delicious Mediterranean cuisine yearround sunshine and a welcoming international community!
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe specializing in connecting multilingual talent with exciting career opportunities. With offices in Oslo Tallinn Malaga Malta and Lisbon we have successfully placed over 5000 candidates in their dream jobs with 400 partners across 40 countries.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
